KSHITIJA ANIL BOBADE
kalyan
Summary
Result-oriented Treasury Back Office Officer experienced in managing SLR, Money Market, Forex, and Liquidity Management. Delivered operational excellence in Branch Banking as Service Delivery Manager by enhancing customer service, resolving escalations, and improving service quality. Committed to leveraging extensive banking experience to drive efficiency and customer satisfaction.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Treasury Back Office – (Analyst -I)
MIZUHU BANK LTD
04.2022 - Current
- Forex interbank deals with validation and settlement via Swift, RTGS and CCIL.
- Forex Interbank / merchant/Broker/Customer deals validation.
- Processing FX Clear and FX Swap deal.
- Call Money deal validation, funds settlement and accounting
- Market Repo & Reverse Repo deal validation and accounting
- Borrowings / Lending in Money Market in INR & FCY.
- SDF deal validation & Settlement.
- Managed fund flow processes to enhance liquidity operations and align with financial objectives.
- FIXED INCOME Products Handing-Managed securities in collaboration with CCIL for transaction integrity.
- Performed reconciliation of nostro accounts to ensure accuracy
- Reconciliation of money SLR and Money Market accounts
- RBI Current and RTGS account reconciliation
- NEFT and RTGS transaction reconciliation
- Processed Section 11 (2)(b) documentation for compliance
- Ensured compliance with SLR and CRR guidelines, contributing to overall financial stability.
- Achieved timely, clean audits from RBI and internal auditors, reinforcing operational integrity and compliance.
- Handling Fixed income (Investment) product - Processing GSEC & T-bill deals done with counterparty RBI & CCIL.
- Booking CD & NCD, Rollover & Redemption of existing securities. Placement & withdrawal of securities as per AOTD (Treasury Front office) instructions.
Service Delivery Manager (Grade-Deputy Manager)
INDUSIND BANK LTD
10.2018 - 04.2022
- Manage the plan and new schemes which are being introduced by the bank to take care of day-to-day operations and transactions at Branch Banking.
- Coordinated with various departments to provide timely solutions to customer queries and requests.
- Handled corporate and retail FD desk operations.
- Handled Bank lockers operations, legal notices, AD code letters, and bank certificates.
- Processing KYC requests of all retail and corporate savings and current account.
- Processing NEFT/RTGS transactions of retail and corporate clients.
- Facilitated death claim settlements by verifying documentation and liaising with beneficiaries.
- Managed physical instruments through regular maintenance and secure storage, ensuring operational readiness.
Customer Service Quality Assessment (Grade- Assistant Manager)
ICICI BANK LTD
03.2012 - 10.2018
- Delivered feedback to officers to enhance call functionality and conducted training sessions focused on quality improvement.
- Assessing Calls and giving feedback to the officer and sharing report with their supervisor and Unit managers. Floor training to officers, Quality tracking, Call Calibration with Supervisor.
- Conducted root cause analyses, offering process improvement recommendations to enhance service quality.
- Improved assessment processes based on customer feedback, identifying people and process issues, and securing approvals for necessary changes.
- Identifying loopholes in the processes and plugging the gaps with process improvement.
- Qualitative experience in the areas of Customer Handling, Queue Management & Quality Service assessment based on customer feedback.
- Closing service requests raised through online portal and resolved all issues related to Savings Account, Current Account , Credit Card , Travel card .
Education
BMS (Bachelor of Management Studies) -
Mumbai University
Mumbai, India10-2011
S.S.C -
Mumbai University
Mumbai, India03-2006
HSC -
Mumbai University
Mumbai, India02-2008
Skills
- Forex deals validation
- Swift
- RTGS
- CCIL
- FX Clear / FX Swap
- Nostro Reconciliation
- RBI account reconciliation
- NEFT reconciliation
- CRR & SLR monitoring
- Fund Flow management
- Call Money Borrowing Lending
- Market Repo & Reverse Repo validation
- Borrowing / Lending in TREPS
- SDF / ASISO / MSF /
- Fixed Income (Securities) management
- CD / NCD / G-SEC / T-Bill Investments
- Liquidity management
LANGUAGES
English
Hindi
Marathi
Timeline
Treasury Back Office – (Analyst -I)
MIZUHU BANK LTD
04.2022 - Current
Service Delivery Manager (Grade-Deputy Manager)
INDUSIND BANK LTD
10.2018 - 04.2022
Customer Service Quality Assessment (Grade- Assistant Manager)
ICICI BANK LTD
03.2012 - 10.2018
BMS (Bachelor of Management Studies) -
Mumbai University
S.S.C -
Mumbai University
HSC -
Mumbai University