KSHITIJA BIDKAR
PUNE
Summary
At Kshitij Arts, my family-owned home business, I excelled as a Customer Service Manager, enhancing operational efficiency and customer satisfaction through expert logistics coordination and superior communication skills. Specializing in quality assurance and inventory management, I streamlined packaging processes, significantly reducing shipping damage and ensuring timely deliveries. Managing these responsibilities in a family business taught me the importance of adaptability and taking ownership, as my approach not only optimized resource utilization but also fostered positive client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Kshitij Arts
Pune
09.2020 - Current
- Oversaw packaging processes to ensure comprehensive protection during transit.
- Applied customized packing techniques to eliminate risks of shipping damage.
- Managed logistics with various vendors to ensure punctual deliveries.
- Kept up-to-date inventory records ensuring order fulfillment.
- Addressed client concerns promptly to optimize satisfaction levels.
- Streamlined cost-effective packaging solutions for better resource utilization.
- Utilized hand tools such as tape guns and box cutters, when necessary.Transported packages to customers' vehicles.
- Enhanced operational efficiency through accurate labeling and placement of items on racks.
- Confirmed product counts and ensured adherence to quality standards before shipment.
Education
MBA - Human Resource Management
SYMBIOSIS SCHOOL OF ONLINE AND DIGITAL LEARNING
Pune, Maharashtra11-2024
Bachelor of Commerce - Cost And Works Accounting
SINHGAD COLLEGE OF COMMERCE,
Pune, Maharashtra04-2020
Skills
- Packaging and handling fragile items
- Shipping and logistics coordination
- Inventory management
- Quality control and damage prevention
- Customer service and communication
- Documentation and tracking of orders
- Billing and filing
- Time management and efficiency
- Problem-solving
- Customer relationship management (CRM)
- Quality assurance
- Verbal and written communication
- Deadline oriented
- MS office expert
Certification
- The Institute of Company Secretaries of India (ICSI) Foundation Exam
Passed with a score of 260
Jun 2019
- Savitribai Phule Pune University (Department of foreign Languages)
Passed with a score of 126
May 2018
Languages
Marathi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
German
Intermediate (B1)
B1
Affiliations
Gardening – Passionate about growing and nurturing plants
Reading – Enjoy exploring different genres and gaining knowledge
Painting – Skilled in creative expression through art
Timeline
Customer Service Manager
Kshitij Arts
09.2020 - Current
MBA - Human Resource Management
SYMBIOSIS SCHOOL OF ONLINE AND DIGITAL LEARNING
Bachelor of Commerce - Cost And Works Accounting
SINHGAD COLLEGE OF COMMERCE,
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