Kshitiz George

• Identified areas for improvement within the organization and developed strategies for addressing them.
• Collaborated with upper management to create long-term business plans.
• Developed and implemented annual operating plans for the division.
• Monitored departmental performance metrics to ensure objectives were met or exceeded.
• Provided guidance, support and direction to subordinates in order to achieve organizational goals.
• Created and maintained a positive working environment through effective leadership practices.
• Ensured compliance with established policies, procedures and regulations.
• Resolved conflicts between staff members while maintaining professional relationships.
• Worked closely with other executive team members on strategic planning initiatives.
• Served as a liaison between the organization and external partners and vendors.

• Forecasted customer demand to set prices or credit terms for goods or services.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Monitored progress by establishing plans, budgets and measuring results.
• Implemented successful business strategies to increase revenue and target new markets.
• Formed and sustained strategic relationships with clients.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Conducted regular staff meetings to discuss progress on projects and initiatives.
• Determined performance goals and offered tactics for achieving milestones.
• Made recommendations to senior leaders on business strategy and initiatives.
• Answered questions from subordinate leadership on relevant regulations and policies.
• Conducted independent analyses to resolve program deficiencies.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.
• Structured HR consulting services to support clients during organizational developments and changes.

Apr'2011 - Jan'19 First Source Solutions and later Vertex solutions

Aug'17 - Jan'19 - General manager

• Worked as Site Head for Noida , Jaipur , Parwanu and Shimla Contact centers
• Managed Various accounts Vodafone, Flipkart, NDSL , Airtel , Samsung
• Managed more than 1000 people across all the 4 centers

Aug'2015 to July'2017 - Deputy General Manager

• Worked as Site Head for Jalandhar
• Headed around 500 plus agents for Airtel Prepaid
• Managed Delhi , Rajasthan and Punjab

Prior to this headed Ops for Indore and Bhopal center and managed DTH and Telemedia process for Airtel