KSHITIZ KHANNA
Summary
Experienced in running efficient, high-occupancy properties to achieve financial targets and earn the maximum profits. Effortlessly oversee maintenance, office administration and day-to-day operations. Skilled at building long-lasting relationships with tenants and vendors to support long-term property success.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Walmart
Fergus
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
PROPERTY ADMINISTRATOR
Preet Land And Promoters
05.2020 - 11.2022
- Preet land and promoters
- Oversaw and advised on leasing agreement, application processes and approval criteria
- Coordinated maintenance schedules and facilitated completion with maintenance team.
- Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.
- Received customer requests and prepared documents related to processing returns.
- Maintained sufficient number of units market-ready for lease.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
OFFICE MANAGER
Member Of Parliament Office
Brampton
03.2018 - 03.2020
- Manages, triages and reviews the Member’s emails and communications. Prioritizes, sorts and evaluates correspondence/documentation and distributes it to the appropriate people. Ensures effective communications by properly organising and screening information.
- Manages the Member’s agenda, reviews and discusses commitments, schedules meetings and events and informs the Member of any changes.
- Drafts correspondence to Ministers and stakeholders as required.
- Keeps the Member’s schedule up-to-date, which includes planning and coordinating meetings, making travel arrangements, scheduling appointments and conferences, and providing specific and pertinent information to the Member on all relevant matters
FIELD AUDITOR
Brofort
09.2016 - 11.2017
- Brofort
- Evaluated compliance with internal control procedures by examining processes and documents
- Conducted audits and communicated findings in formal audit reports
- Verified and reconciled assets and liabilities with records and documentation.
- Communicated with auditee staff to obtain necessary information for audits.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Collected and reported monthly expense variances and explanations.
PRODUCT SERVICE ASSOCIATE
Lowe's
01.2016 - 08.2016
- Adapted presentations based on demographics of different audiences, venues and crowd sizes
- Sold products being promoted and kept records of sales
- Demonstrated the core and special features of each product or service to help customers see the benefits.
- Identified and processed damaged products according to procedures.
- Updated store signage and displays to reflect latest promotions.
- Organized materials and provided information to sales associates.
CUSTOMER SERVICE REPRESENTATIVE
24/7 Intouch
07.2014 - 12.2015
- X7 InTouch
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- VOLUME AUDITOR Apr 2014
- Canada post
- Communicated and followed up with prospective members via phone or email to process pending account applications.
MANAGER
McDonald's
10.2012 - 09.2013
- Evaluated compliance with internal control procedures by examining processes and documents
- Recommended new policies and procedures to improve internal control systems
- Managed performance of team members, conducted performance appraisals and recommended promotions
- Supported back office hiring and employment processes
- Worked with finance team to manage and streamline accounts payable, accounts receivable and payroll processes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
MARKETING COORDINATOR INTERN
Air Powder Coating
05.2011 - 09.2012
- Collected quantitative and qualitative data to develop market studies for clients
- Supported brand promotion by helping to finalize and distribute marketing collateral.
Education
EDUCATION - MARKETING MANAGEMENT
Humber Buisness School
BACHELOR OF COMMERCE - undefined
Punjab University
CamScanner
Skills
- Financial Reporting
- Property Service Contract
- Administration
- Decision Making
- Administrative Leadership
- Staff Coordination
- Microsoft Office
- Clear Communication
- Sales and Marketing
- Customer Relations
- Inventory Property
- Reports and Documentation
- Customer Inquiries
- Active Listening
- Retail Sales Customer Service
- Clerical Support
- Microsoft Windows
- Executive Management Support
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)
Timeline
Customer Service Associate
Walmart
01.2023 - Current
PROPERTY ADMINISTRATOR
Preet Land And Promoters
05.2020 - 11.2022
OFFICE MANAGER
Member Of Parliament Office
03.2018 - 03.2020
FIELD AUDITOR
Brofort
09.2016 - 11.2017
PRODUCT SERVICE ASSOCIATE
Lowe's
01.2016 - 08.2016
CUSTOMER SERVICE REPRESENTATIVE
24/7 Intouch
07.2014 - 12.2015
MANAGER
McDonald's
10.2012 - 09.2013
MARKETING COORDINATOR INTERN
Air Powder Coating
05.2011 - 09.2012
EDUCATION - MARKETING MANAGEMENT
Humber Buisness School
BACHELOR OF COMMERCE - undefined
Punjab University
CamScanner
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