Lakshminarasimha Shastry
Senior Manager (IT. DevOps, Professional Services)
Bangalore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Adept individual with more than 15 years working in Diverse roles, From Business to Services. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
4
4
Languages
Work History
Senior Manager, Professional Services
VMware Software India Pvt Ltd
Bangalore
2022.08 - Current
- Accountable for providing strategic direction to IT, Business Analytics and Platform Teams
- Contributed to 20% improvement in revenue with 10% reduction in operating expenses
- Managed large-scale projects and transformed new systems, tools, and processes to achieve challenging objectives.
- Identified and executed lean operations, automated wherever possible.
- Built Business, Customer, Partner Focused Dashboards aiming at answering business strategic questions.
- Identified and executed/supported marketing strategies to improve bottom line
- In Collaboration with Cross Functional teams, value generated has been realized across company
Manager, Cloud Operations
VMware Software India Pvt Ltd
Bangalore
2018.02 - 2022.08
- In span of 2 Years, Transformed data center services team to be 'DevOps team' by building custom services portal and defining automated services
- Coached/Trained Software Developers, Database architects and Technical Support Professionals to develop and execute DevOps model of operations
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Enabled growth mindset
- Defined and executed high standard of services
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
Program Manager, Technical Support
VMware Software India Pvt Ltd
Bangalore
2016.09 - 2018.01
- Built and Transformed 20 Engineers to be high performing Team
- Achieved 99% Customer Satisfaction over period of 6 Months
- Defined and Executed service level contracts and SLAs
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Documented support interactions for future reference.
- Participated in vendor selection and management process for program initiatives.
Service Segment Manager
Hewlett Packard Enterprises
Bangalore
2009.01 - 2016.08
- Managed Joint venture Product Introduction Program for span of 1.5 Yrs
- Defined and Introduced new service level agreements and enabled supply chain
- Defined new Product Service agreements in line with Business Goals to maximize profitability
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and fast-paced environment.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Engineering - Mechanical
Bangalore Institute of Technology
Bangalore 2000.06 - 2004.07
Skills
Business Intelligence
undefinedCertification
ITIL v3 Expert
Timeline
Storytelling Through Data (IIMB)
2023-06
Senior Manager, Professional Services
VMware Software India Pvt Ltd
2022.08 - Current
Organizational Excellence through Leadership (IIMB)
2019-08
DevOps Practitioner
2019-06
Manager, Cloud Operations
VMware Software India Pvt Ltd
2018.02 - 2022.08
ITIL v3 Expert
2017-07
Program Manager, Technical Support
VMware Software India Pvt Ltd
2016.09 - 2018.01
Service Segment Manager
Hewlett Packard Enterprises
2009.01 - 2016.08
Bachelor of Engineering - Mechanical
Bangalore Institute of Technology
2000.06 - 2004.07
Badminton, Randonneuring, Chess, Squash, Swimming
Intermediate Badminton Player, Won many tournaments being coached to be a professional
Randonneuring - Picked up long distance cycling during Covid - Have completed 200Kms, 300Kms and 400Kms of Cycling
Chess - Occasional Player
Swimming - Recreational swimmer
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