K.S.NAVEENA VARSA
Chennai
Summary
To grow as a successful professional in the corporate world and to gain exceptional career move ahead through long efforts and performance regularity.
Overview
2
2
years of professional experience
Work History
Assistant Manager
CITI BANK N.A - AXIS BANK
CHENNAI
05.2022 - Current
- Handled clients interactions and ensured providing complete information about transactions
- Ensure preparing interest certificate,1099 form for NR clients,TDS certificate and accounting reports
- Being a trusted advisor for clients to invest their cash into fixed deposits,mutual funds and demat account
- Exceeded sales and goals and accomplished business objectives by cross selling and up selling products
- Handled escalated and upset calls and followed up ensuring relevant actions were taken on clients complaints
- Working on priority on escalations cases and ensure clients gets their problem solved
- Have been mentor for newly joined batches.
- Been in special desk during acquisition of CITI to AXIS.
- Acted as a Single Point of Contact (SPOC) for maintaining daily Productivity Data, sharing updates with senior management.
- During acquisition of CITI to AXIS been a Trainer for all other employees to give a sound knowledge of the changes.
- Being as a Temporary coach and have handled the team in performance and ensured efficient and productive operations.
Education
MBA -
SRM UNIVERSITY
01.2023
Bsc -
M.O.P Vaishnav college for Women
01.2021
HSC -
C.S.I. Ewart Matriculation Higher Secondary School
01.2018
SSLC -
C.S.I. Ewart Matriculation Higher Secondary School
01.2016
Skills
Exellent organizational, communication and project management & verbal skills
Ability to organize and track overlapping tasks with frequent priority changes
Strong documentation skills, with the ability to summarize findings effectively
Excellent skills in using Risk Based Approach (RBA) to ensure Risk management
Trained in Email Etiquette and Effective business email writing
Roles And Responsibilities
· Strong client relationship management and customer service skills.
· Handling call with clients to resolve the issue
· Generating the daily reports.
· Generating ideas for process improvements.
· High level of attention and problem solving skills.
· Worked in almost all the shift timings actively to achieve the business requirements.
Accomplishments
- Received award as BEST AGENT BANK - AUGUST 2022
- Received award for BEST CALL QUALITY - JANUARY 2023
- Received award for BEST ALL ROUNDER SERVICE - JANUARY 2023
- Received award for BEST LOWEST REPEAT RATE- JUNE 2023
- Received award for BEST LOWEST REPEAT RATE- DECEMBER 2023
- Participated in national level volleyball and state level kabaddi matches and won prizes.
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge and beliefs.
Timeline
Assistant Manager
CITI BANK N.A - AXIS BANK
05.2022 - Current
MBA -
SRM UNIVERSITY
Bsc -
M.O.P Vaishnav college for Women
HSC -
C.S.I. Ewart Matriculation Higher Secondary School
SSLC -
C.S.I. Ewart Matriculation Higher Secondary School
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