Summary
Overview
Work History
Education
Skills
Personal Qualifications
Personal Information
Disclaimer
Timeline
Generic

Kompella Sowjanya

Hyderabad,TG

Summary

To pursue a highly challenging career to enhance skills and knowledge in the field of IT Application support and Infrastructure Management and to create innovative and creative problem-solving methods for mutual growth of self and the company.

Having Overall professional IT experience of 3 years in the field of Application and Infrastructure support which include RedHat Enterprise Linux and cluster Server administration. Having excellent skills on production support and troubleshooting skills

Overview

3
3
years of professional experience

Work History

Specialist Cloud Services and Software

LTI Mind Tree
10.2023 - Current
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Utilized source code control for tracking configurations and changes.
  • Enhanced application performance by identifying and resolving technical issues in a timely manner.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
  • Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
  • Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
  • Installed, configured and provided ongoing configuration management for custom applications.
  • Reduced downtime through proactive monitoring and resolution of issues in VMware vSphere environments.
  • Provided timely support to end-users by diagnosing and resolving complex technical issues related to the virtual infrastructure environment.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Managed and monitored installed systems for highest level of availability.
  • Ensured accurate data retrieval by thoroughly testing and validating data using SQL quires

Consultant

Inventurus Knowledge Solutions (IKS Health)
05.2021 - 09.2023
  • Enhanced application performance by identifying and resolving technical issues in a timely manner.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
  • Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
  • Continuously updated technical skills through training sessions, industry certifications, and participation in relevant conferences to provide top-notch support for evolving technologies.
  • Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
  • Installed, configured and provided ongoing configuration management for custom applications.
  • Participated in regular team meetings to discuss ongoing projects, share insights on best practices, and coordinate workload distribution among team members.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
  • Reduced downtime by implementing robust monitoring tools that identified potential problems before they became critical.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Assisted in the development of user guides and knowledge base articles for increased self-service capabilities.

Education

Bachelor of Arts -

Osmania University
Hyderabad, India
05.2007

Skills

      ServiceNow Jira,

      Linux, , Windows,

      Vmware, GitHub,

      Azure Cloud,Azure security Center,

        Confluence,Share point,

        MYSql, SQl queries,

        Kibana,

        Ms Office

Personal Qualifications

Bachelor of commerce from Osmania University in the year 2007.

Personal Information

  • Gender: Female
  • Nationality: India

Disclaimer

I here by declare that the above written particulars are true to the best of my knowledge and belief. (Sowjanya.K)

Timeline

Specialist Cloud Services and Software

LTI Mind Tree
10.2023 - Current

Consultant

Inventurus Knowledge Solutions (IKS Health)
05.2021 - 09.2023

Bachelor of Arts -

Osmania University

Similar Profiles

CREATE PROFILE
Kompella Sowjanya