K Surya Prakash

• Job role is more focused towards farming & hunting ( Acquiring & relationship management)

• currently managing a book of 20 Crs and 500 clients

• role is focused towards getting premium accounts and good deposits from those accounts.

• Managing the book or portfolio by cross selling and upselling.

• cross selling involving both liabilities and assets products like loans including home, vehicle, against assets, insurances, mutual funds, fixed & term deposits, Equities.

• Focused on client acquisition and expanding customer base.
• Clientele or the target audience included HNI and UHNI individuals
• Launched bank products and services to clients.

• Part of the Mid-market point of sales devices Team, the responsibility was to generate more business and clienteles by acquiring key merchants ( Large standalone accounts/Multiple stores accounts, Mid/Large corporates)

• For a brief time have to retain & cross sell products until the account is handed over to the portfolio team/account executive team.

• Hyperpure is an B2B initiative by Zomato to provide fresh, hygienic, high quality ingredients and supplies to restaurants.

• As a Senior KAM in the team the role was focused towards acquiring new merchants on to the platform and managing the existing portfolio of merchants.

• managing MIS and data crunching for the team as and when new campaigns were launched from central team and coming with a gameplay for the team to achieve and over achieve.

• As a channel sales manager I was responsible for driving sales for the NRI Channel in terms of deposits like inward remittances for the NRI customers mapped to NRI Relationship managers, Privilege Bankers, Sales officers and Branch sales managers for the territory of Andhra Pradesh and Telangana.

• The role was focused towards being a subject matter expert for the branch team to help them close the sales more effectively and efficiently.

• The role was a covid placement so as the NRI customers were not able to come back to India due to travel restrictions planned a virtual meet-up for them and the branch team where I presented an overview about NRI accounts for these customers and subsequently helping them with a resolution for their queries.

• Thorough experience in handling HNIs and UHNIs clients.

• MIS management in terms of performance reports and making presentations for zonal meetings.

• Collaborated closely with sales team to understand various steps in a real estate sales cycle
• Conducted basic market research & competitor analysis in thane where the new project was being planned.
• Helped company giving all the necessary insights that would be required by them while launching a new project ensuring the offerings being a notch above than the competition.

• Handling Amazon.in Customer Service queries over phone calls in English & Hindi linguistics (Inbound & outbound calls)

• Resolution specialist providing assistance to the new hires about the process as a temporary Subject Matter Expert & Handling account related complaints and assistance.

• Also, was a part of Jeff Bezoz escalation team where I was handling queries ans grievances raised to the CEO and helping the customers with the necessary resolution.