Kuber Chawla
Summary
An adroit professional with 12 years of cross functional experience in Hotel Operations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
12
12
years of professional experience
Work History
Assistant Manager- Food & Beverage Services
Aurika
05.2023 - Current
- Company Overview: The luxury brand of lemon tree Hotels
- Assisted the Food & Beverage Manager in Overseeing Operations, ensuring adherence to Quality Standards and Smooth Service Delivery
- Managed a Team Of 25 Associates, Overseeing Daily Operations and Ensuring High Levels Of Productivity and Performance
- Organized and Led Team-Building Activities Developed and Implemented Team-Building Initiatives, Fostering Collaboration, Improving Communication, and Enhancing Team Cohesion Across Departments
- Staff Training & development, Designed and Facilitated Training Programs Aimed at Improving Employee Skills, Including Onboarding, Role-Specific Training, and Leadership Development
- Managed Liquor Procurement and Inventory Control For a (Restaurant/bar/banquets), Ensuring Stock Level Aligned with Operational Needs and Guest Demands
- Handling banquets Function Conferences & Corporate Events, Wedding Planning and Execution etc
- Planned and Successfully Executed a unique Outdoor Star-gazing Dinner for Guest Combining Fine Dining With an Immersive Celestial Experience
- Designed and Organized a Personalized Itinerary For Guest visiting Coorg, Ensuring a Seamless Blend Of Sightseen, Adventure, Relaxation and Delicious Food
- Collaborated with Chefs, Sommeliers, and Event Planners to Design and Customize the menu, Optimizing for Seasonal Ingredients and Dietary needs to give Special dining experiences for guests
- Developed, Managed , and Tracked Annual Budgets foe Department, Ensuring Alignment with Organizational Goals and Financial Constraints with the monitored ongoing Expenses and Implemented Strategies to Reduce Coats While Maintaining Quality
- Preparation of all revenue and review reports on timely basis
- Provided Exceptional Service In a Pet-Friendly Environment
- Monitors all problem areas and ensures that these are either corrected or a proposed solution should be forwarded to the Manager - Food & Beverage
- The luxury brand of lemon tree Hotels
Supervisor- Food & Beverage Services
Crowne Plaza New Delhi
05.2020 - 04.2023
- All Food & Beverage Outlets
- Report to Director -Food and Beverage
- Managed a team of 30 associates
- Ensures that the department complies with and exceeds standard operating procedures
- Overall responsible for financial performance of department including revenue, profit, operating budget and accounting control procedures
- I did successfully complete food & beverage promotions
- Strategic promotions and alliances to ensure growth and footfalls
- Implementing new processes to facilitate operation, reduce cost and maximizing profit
- Monitor all problematic areas and ensures that these are either corrected or a proposed solution should be forwarded to the Food & Beverage Manager
- Driving training in outlet to facilitate and stabilize operations excellence and reduce high turnover ratio of associates
- Properly managed Covid protocols
Restaurant Captain - Coffee Shop & IRD
Crowne Plaza New Delhi
05.2016 - 04.2020
- Mosaic 128 Seats
- Report to Food and Beverage Manager
- Managed a team of 20 associates
- Ensures that the department complies with and exceeds standard operating procedures
- “HEART BEAT” scores for Crowne Plaza New Delhi, Rohini, for Aug'18 month is at 80.05 for Breakfast Experience and 83.58/83.64 Lunch/ Dinner Experience, one of the highest in AMEA region among the brand
- Strategic promotions and alliances to ensure growth and footfalls
- Implementing new processes to facilitate operation, reduce cost and maximizing profit
- Monitors all problem areas and ensures that these are either corrected or a proposed solution should be forwarded to the Food & Beverage Manager
Trainee Captain
Mosaic
05.2015 - 04.2016
Food and Beverage Associate
Mosaic
10.2013 - 04.2015
- Up-keeping Outlet Standards And Maintain Outlet Decor
- Ensuring Guest Was Happy To Provided food and beverage Services By Us
- Experience Of Taking Food & Beverage Orders From Customer
- Handle And Managed Bar In All Situation As A Bartender
- Perform Inventory Of All Liquors And Other Beverages
- Maintain Cutlery, Glassware Inventory
Food and Beverage Associate
World Trade Awards 2012
05.2013 - 09.2013
- Company Overview: India's Leading Conference Hotel 2012
- Reported to Banquet Captain
- Has successfully worked Sapphire, Cristal ball room and Emerald
- India's Leading Conference Hotel 2012
Education
Diploma - Food & Beverage Service
Institute Of Hotel Management New Delhi Pusa
High School -
C.B.S.E Board
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Team leadership
- Time management
- Team motivation
- Strategic planning
- Customer relations
- Cost control
- Staff development
- Sales growth
- Promotional planning
- Team building
- Multitasking and organization
- Inventory management
Professional Enhancements
- Expertise in Microsoft Office (Excel, PowerPoint, Word, Outlook).
- Effective Power point presentation Skills for Business Projects.
- Effective Microsoft Excel for Financials reports.
- Operation & expertise - Micros, Infrasys, Opera & Touche.
Scholastics
- Diploma In Food & Beverage Service from Institute Of Hotel Management New Delhi Pusa.
- Schooling from C.B.S.E Board.
Personal Information
- Date of Birth: 11/12/94
- Marital Status: Single
References
- Available on request
Professional Highlights
- Completed FSSAI FOSTAC training on food safety, hygiene and quality management in the food industry.
- Awarded 'Certificate of participation' in successfully completion of training on Basic life support organized by Manipal Hospital, Mysore.
- I worked one of the best restaurant TANDOOR at holiday inn orchard city center singapore and got the excellence certificate.
- Awarded 'Certificate of Competence' for successfully completion of training on the course of Basic Catering & COVID held at Crown Plaza under department of Food Safety, Govt. of NCT of Delhi, conducted by Indraprastha Academy Foundation.
- Won Gold Medal at Mocktail Competition in Professional 'culinary Excellence' Challenge Organized By Culinary Art India In 3 Consecutive Years i.e., 2017, 2018 and 2019.
- Certified and led coffee testing events for guest, introducing them to various coffee varieties, brewing method, and flavour profiles.
- Awarded 'Appreciation Certificate' from General Manager and Director of Food and Beverage Crowne Plaza New Delhi, Rohini.
- Awarded 'EMPLOYEE OF THE MONTH', CROWNE PLAZA New Delhi, Rohini.
- Got Excellence Certificates and awards For Highest Selling And Other Good Deeds From General Manager Of Crowne Plaza, New Delhi Rohini.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Upper intermediate (B2)
Timeline
Assistant Manager- Food & Beverage Services
Aurika
05.2023 - Current
Supervisor- Food & Beverage Services
Crowne Plaza New Delhi
05.2020 - 04.2023
Restaurant Captain - Coffee Shop & IRD
Crowne Plaza New Delhi
05.2016 - 04.2020
Trainee Captain
Mosaic
05.2015 - 04.2016
Food and Beverage Associate
Mosaic
10.2013 - 04.2015
Food and Beverage Associate
World Trade Awards 2012
05.2013 - 09.2013
High School -
C.B.S.E Board
Diploma - Food & Beverage Service
Institute Of Hotel Management New Delhi Pusa
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