Summary
Overview
Work History
Education
Skills
Languages
Certifications And Awards
Timeline
Generic
KUBERALAKSHMI M

KUBERALAKSHMI M

Bengaluru

Summary

Results-driven professional with over 7+ years of experience in customer service, order management, and procurement coordination across manufacturing and service sectors. Proficient in SAP (MM, SD, PP, S/4HANA), Salesforce, and data analytics tools like Tableau. Adept in streamlining supply chain operations, vendor management, and ensuring high levels of customer satisfaction. Currently seeking a challenging role which will help to enhance my skills.

Overview

8
8
years of professional experience

Work History

Senior Customer Service Representative - Sales Coordinator

Flexible Steel Lacing Co Pvt Ltd
Chennai
09.2021 - Current
  • Managed sales and purchase orders, invoicing, and ensured timely delivery.
  • Optimized inventory levels and coordinated with production to avoid delays.
  • Handled delivery notes and logistics coordination.
  • Ensured TDS, TCS compliance, and supported quarterly and year-end closures.
  • Maintained customer records, and generated performance reports.
  • Analyzed supplier performance, and implemented corrective actions.

Senior Customer Service Representative - Service & Marketing

Blue Star India Pvt Ltd
Chennai
07.2017 - 09.2021
  • Processed POs and PVs in SAP; ensured accurate and timely vendor payments.
  • Managed service agreements, coordinated AMC renewals and vendor master data updates.
  • Trained teams on SAP, SRM, and CRM systems to enhance efficiency.
  • Addressed escalations, ensured resolution and high customer satisfaction.
  • Led scheduled maintenance coordination to reduce downtime.

Education

Bachelor of Business Management -

University of Madras
06-2025

Diploma in Mechatronics Engineering -

Government Polytechnic College
04-2017

Skills


  • Supply Chain and Procurement Support
  • Order Management and Fulfillment
  • SAP, Salesforce, Tableau, E-Commerce, and QlikView
  • Vendor and Supplier Coordination
  • Logistics Planning and Inventory Control
  • Reporting and Data Visualization
  • Stakeholder communication
  • ERP Systems: Infor LN, Star SERV, SRM, and CRM
  • TDS, TCS, Compliances, and Finance Support
  • Customer service and post-sales support

Languages

  • English, Fluent
  • Tamil, Fluent

Certifications And Awards

  • Awarded 'Business Support Professional of the Year'
  • Promoted to Team Lead with senior management recognition
  • Best Internal Salesperson at Global Excellence Awards (2 years)

Timeline

Senior Customer Service Representative - Sales Coordinator

Flexible Steel Lacing Co Pvt Ltd
09.2021 - Current

Senior Customer Service Representative - Service & Marketing

Blue Star India Pvt Ltd
07.2017 - 09.2021

Bachelor of Business Management -

University of Madras

Diploma in Mechatronics Engineering -

Government Polytechnic College

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KUBERALAKSHMI M