KUDALA SHIVAHARINATH
Hyderabad
Summary
Experienced professional seeking challenging assignments in a globally competitive environment. Committed to achieving stable professional growth and job satisfaction.
Overview
3
3
years of professional experience
Work History
Technology Analyst
Deloitte Support services India Private Limited
Hyderabad
09.2022 - Current
- Proficient in working with ServiceNow.
- Experienced in creating dashboards in ServiceNow.
- Monitored queues and handled escalations to ensure that corporate SLAs were met.
- Work with the clients based on the surveys to understand gaps and areas of improvement, and work with the teams to get those addressed.
- As a technology analyst, responsible for proactively identifying, managing, and troubleshooting issues.
- Analyze and triage issues based on the impact and urgency.
- Resolve issues by leveraging Knowledge Articles, and create new articles whenever and wherever necessary.
- Delivering regular and reliable risk metrics, analytics, and insights based on a deep understanding of the application that we support.
- Provided technical support to internal teams on various software packages.
Technical Support Associate
Tech Mahindra Ltd
01.2022 - 08.2022
- Providing IT service for Telstra Broadband services Australia (Voice and non-voice)
- Using Salesforce to study and create new cases
- Using Octane to know the details of Payment, Plans, Services and other details
- Using NBN portal to check the Outages, perform tests and to raise trouble tickets
- Using Amazon Connect to connect with Colleagues and users to resolve the issues
- Resolving the issue remotely via email or calls and includes network troubleshooting
- Collaborating with Technicians to get the user's issue resolved
Data Analyst Intern
NeoDocto Inc
Hyderabad
09.2021 - 12.2024
- Analyzed customer feedback surveys to understand user experience with products and services.
- Provided technical support in the development of databases, ETL pipelines, and data warehouses.
Education
Master of Business Administration - Finance
Osmania University
Hyderabad, Telangana01-2024
Bachelor of Science - Mathematics, Statistics & Computer Science
St. Joseph's Degree And PG College
Hyderabad, Telangana01-2022
Skills
- C
- Python
- MSOffice
- Service now
Hobbies and Interests
- Playing chess
- Watching Movies
Awards
- Applause award, 03/2023, For developing dashboards based on the requirement of the management.
- Spot award, 09/2024, for training the team on using the serviceNow platform.
Timeline
Technology Analyst
Deloitte Support services India Private Limited
09.2022 - Current
Technical Support Associate
Tech Mahindra Ltd
01.2022 - 08.2022
Data Analyst Intern
NeoDocto Inc
09.2021 - 12.2024
Master of Business Administration - Finance
Osmania University
Bachelor of Science - Mathematics, Statistics & Computer Science
St. Joseph's Degree And PG College
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