Kuhu Sharma
Customer LOB Expert
Gurgaon,HR
Summary
Dynamic Senior Process Associate at Concentrix with a proven track record in enhancing efficiency and customer satisfaction. Skilled in data analysis and process documentation, I successfully trained teams and streamlined operations, resulting in improved productivity and accountability. Adept at fostering collaboration and delivering impactful solutions tailored to client needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Coach in Training
Concentrix
02.2025 - Current
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Streamlined processes by identifying inefficiencies and implementing solutions to enhance productivity.
- Boosted team morale through effective communication, promoting a positive environment conducive to growth and development.
- Collaborated with coaching staff to analyze opponents'' tactics and devise counter-strategies, leading to multiple victories.
Compex Legal Services - Process Executive
Annova Solutions Pvt. Ltd
07.2023 - 08.2024
- Legal records retrieval such as medical records, insurance claims, attorney records, academic records, etc.
- Proof reading documents provided by the client and working accordingly.
- Serving legal request like authorizations and subpoenas for retrieve the requested record set.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Fraud Specialist
Taskus Pvt. Ltd
10.2021 - 07.2023
- Managed internal operational standards and productivity targets.
- Meeting and delivering internal and client KPIs by driving performance.
- Receive, investigate, and respond to customer inquiries regarding services and issues.
- Take ownership of customers' issues, and follow problems through to resolution, while maintaining a high level of customer satisfaction.
- Identify all issues of a customer, and provide support and proper resolution to the customer.
- Handling escalated calls, and providing resolution and feedback.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
- Analyzed a large amount of data to find patterns of fraud and anomalies.
- Reviewed transactions and receipts to identify any suspicious activity.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Data Analyst And Social Media Marketing
Edu Simplified
12.2020 - 09.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Analyze data from 350 MBA schools globally.
- Observe performance and identify trends of the schools. Prepare reports on the above information, and present the insights.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Education
High School Diploma -
St. Raphael's H.S. School
Indore 04.2001 -
Skills
Verbal and written communication
Process documentation
Data entry
Client confidentiality
Monthly financial statements
Teamwork and collaboration
Data analysis
Project planning
Customer relationship management
Risk management
Public speaking
Lesson planning
Planning and coordination
Feedback delivery
Coaching and development
Analytical skills
Timeline
Coach in Training
Concentrix
02.2025 - Current
Compex Legal Services - Process Executive
Annova Solutions Pvt. Ltd
07.2023 - 08.2024
Fraud Specialist
Taskus Pvt. Ltd
10.2021 - 07.2023
Data Analyst And Social Media Marketing
Edu Simplified
12.2020 - 09.2021
High School Diploma -
St. Raphael's H.S. School
04.2001 -