KUKYAN SHASHIKANTH J
Udupi
Summary
To seek a challenging career in a prestigious company where I can prove my capabilities with hard determination, willpower, sincerely dedication and trust worthy.
Industrious Branch Sales Manager with many years of focused experience managing highest-profit sales branch for mid-sized corporation. Seasoned and inspiring salesperson with proven and quantified success at coaching teams to achieve outstanding sales results. Dedicated to focused customer contact and relentless customer service for maximum loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Sales Manager
Axis Bank Ltd
Udupi
09.2023 - Current
- Led branch operations to enhance customer service and satisfaction levels.
- Managed team performance to ensure achievement of sales targets and objectives.
- Developed training programs for staff to improve product knowledge and sales techniques.
- Coordinated marketing initiatives to promote branch services and increase customer engagement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Fostered a positive work environment through effective team communication and support.
- Collaborated with upper management on strategic planning for branch growth and development.
- Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Managed branch sales, customer service, finances and record keeping.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
- Established relationships with key customers to foster loyalty and repeat business opportunities.
- Ensured that all sales associates received adequate training regarding policies and procedures related to their job duties.
- Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
- Motivated employees by recognizing individual accomplishments through rewards programs.
- Conducted regular performance reviews of the sales team to ensure goals were met.
- Provided leadership in developing effective marketing plans for new products or services.
- Analyzed customer feedback data to identify areas needing improvement in order to enhance customer experience.
- Developed and implemented sales strategies to increase branch profitability.
- Coached staff on product knowledge, sales techniques, and customer service standards.
- Regularly reviewed store operations to identify cost control initiatives.
- Assisted customers with product selection based on their needs or preferences.
- Collaborated with other departments across the organization in order to meet overall corporate objectives.
- Managed daily operations of the branch including staffing, scheduling, training, purchasing, and payroll management.
- Recruited, interviewed, hired and trained employees, planned, assigned and directed work, appraised performance and inspired engaged team to please and retain customers.
- Organized promotional events such as special discounts or giveaways to generate interest from potential customers.
- Implemented efficient processes to streamline operational procedures resulting in cost savings for the company.
- Created weekly reports detailing branch activities such as sales volume, budgeting, and inventory levels.
- Developed best practices for managing a successful retail store environment.
- Monitored stock levels of merchandise to ensure shelves were adequately stocked at all times.
- Analyzed market trends to identify potential opportunities for growth.
- Supported sales team members to drive growth and development.
Assistant.Manager (CASA)
Yes Bank Ltd.
09.2022 - 06.2023
- Assisted in developing marketing strategies to enhance customer engagement and retention.
- Managed client relationships, addressing inquiries and resolving issues promptly.
- Implemented compliance measures to align with banking regulations and policies.
- Analyzed financial reports to identify trends and inform management decisions.
- Supported loan processing activities by reviewing documentation for accuracy and completeness.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated client relationship management activities to enhance customer satisfaction.
- Implemented process improvements to streamline transaction handling and reduce errors.
Mahindra Finance Ltd. (Quess Corp)
07.2022 - 09.2022
DEO
TPF Engineering Pvt.Ltd
08.2021 - 07.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Sr.Executive Autloan
ICICI Bank Ltd. (I Process Services India Pvt.Ltd)
09.2020 - 09.2021
- Led teams in implementing operational strategies across multiple service lines.
- Streamlined processes to enhance efficiency in customer service operations.
- Mentored junior staff on best practices and professional development.
- Coordinated cross-functional projects to improve service delivery standards.
- Analyzed market trends to inform strategic decision-making for service offerings.
- Developed training programs to elevate staff skills and knowledge base.
- Managed stakeholder relationships to ensure alignment with business objectives.
- Facilitated workshops to promote teamwork and collaboration among departments.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
Sr.Sales Executive
Axis Bank Ltd. (Quess Corp)
08.2019 - 06.2020
- Developed and maintained relationships with key clients and stakeholders.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with cross-functional teams to enhance product offerings and services.
- Prepared comprehensive sales presentations for client meetings and proposals.
- Analyzed customer feedback to improve service delivery and client satisfaction.
- Negotiated contracts with clients to ensure mutually beneficial terms.
- Participated in strategic planning sessions to align sales goals with company objectives.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Provided training on product features, benefits and use cases for internal staff members.
Collection Executive
HDB Financial services LTD
07.2017 - 08.2019
- Off Roll Agency
Sales Officer
HDB Financial services LTD
12.2016 - 06.2017
Senior Executive
Stock Holding Corporation(HGS)
06.2011 - 08.2016
Education
B. B. M. (Bachelor of Business Management) -
KVSM College
PU -
St. Mary's Shirva
KarnatakaS.S.L.C -
SNG Pamboor
KarnatakaSkills
- Retail banking
- Interacting with high-profile customers
- Written and verbal English
- Banking products knowledge
- Leadership skills
- Analytical skills
- Teamworking skills
- Numerical skills
- Customer service
- Customer needs assessment
- Investment calculations
- Escalation handling
- Loan assistance
- Referral seeking
- Team work
- Communication skill
- Professionalism
- Sales strategy
- Customer relationship management
- Data analysis
- Team leadership
- Training development
- Market research
- Budget management
- Financial reporting
- Process improvement
- Conflict resolution
- Effective communication
Certification
I, KUKYAN SHASHIKANTH J, hereby declare that the above information is true and correct to the best of my knowledge.
Extracurricular Activities
Participated in NSS camp in college. Sports and Games. Actively participated in the college fest EDIFY-2010 & EDIFY-2011 conducted by our college. Participated in various activities organised by MSNM Besant Institute of PG studies under the student forum, Samanvaya and won prizes.
Hobbies and Interests
- Playing Sports and Games
- Reading newspaper
- Reading Novels
- Travelling Exploring the new places
- Drawing and Sketching
- Writing Articles
Languages
R/W/U/S, R/W/U/S, R/W/U/S
Personal Information
- Date of Birth: 01/20/91
- Gender: Male
- Nationality: Indian
- Marital Status: Bachelor
- Religion: Hindu
Languages
Kannada
First Language
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Branch Sales Manager
Axis Bank Ltd
09.2023 - Current
Assistant.Manager (CASA)
Yes Bank Ltd.
09.2022 - 06.2023
Mahindra Finance Ltd. (Quess Corp)
07.2022 - 09.2022
DEO
TPF Engineering Pvt.Ltd
08.2021 - 07.2022
Sr.Executive Autloan
ICICI Bank Ltd. (I Process Services India Pvt.Ltd)
09.2020 - 09.2021
Sr.Sales Executive
Axis Bank Ltd. (Quess Corp)
08.2019 - 06.2020
Collection Executive
HDB Financial services LTD
07.2017 - 08.2019
Sales Officer
HDB Financial services LTD
12.2016 - 06.2017
Senior Executive
Stock Holding Corporation(HGS)
06.2011 - 08.2016
B. B. M. (Bachelor of Business Management) -
KVSM College
PU -
St. Mary's Shirva
S.S.L.C -
SNG Pamboor