kULANTHAISAMY POOVALINGAM

• Assisted in maintaining equipment by following safety protocols and performing routine inspections.
• Supported team in managing maintenance schedules to ensure timely completion of tasks.
• Learned to operate various tools and machinery under supervision to complete assigned maintenance duties.
• Collaborated with colleagues to identify maintenance issues and propose effective solutions
• Collaborated with colleagues to identify maintenance issues and propose effective solutions.
• Supporting sales team for tender pricing and profitability revive
• Yearly budget planning and target forecasting for service and variation orders
• Month meeting with Service Engineers to track the KPI and productivity improvement
• Over all team service operations team IDP and training plan to upskill the competency & product knowledge
• Inventory and monthly material cost management ad per the forecast
• Coloration with finance team for overdue payment collection support
• Required technical support for modernization team for product upgrade
• Coordinating with HR for recruitment process as per the budget forecast headcount
• Supporting Engines for Major variation orders tender preparation and CM2 estimation
• Implementing new process and Technlogies in service operation
• Supporting to the sales team for major tender scope of work and KPI review
• coordinating External ISO audit with required supporting document for service operation business
• Coordinating with Safety & quality team to review monthly KPI with action plan
• Leading month meeting with installation department to drive the handing over process
• Monthly variation order closing and invoicing follow-up as per the monthly & yearly forecast
• implementing and monitoring safety guidelines been your top priority for you and your team
• collaborate with all levels of the organization to achieve business goals
• coach the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors
• deal with complaints as well as supervision of customer satisfaction
• create business plans including budget planning and budget control for the individual Service?

• Managed maintenance schedules to ensure optimal performance of equipment and facilities.
• Coordinated with team members to troubleshoot and resolve maintenance issues efficiently.
• Implemented preventive maintenance programmes to reduce equipment downtime and improve reliability.
• Assisted in training new staff on maintenance protocols and safety procedures.

• Provided technical support for complex systems to ensure optimal functionality and customer satisfaction.
• Diagnosed and resolved hardware and software issues through systematic troubleshooting methods.
• Delivered training sessions for junior engineers to enhance team knowledge and technical competencies.
• Collaborated with cross-functional teams to implement solutions that improved service delivery processes.
• Daily & Monthly callout monitoring and COR reduction
• Technical training for troubleshooters
• Entrapment reduction
• Origination monthly technical meeting with action plan
• Technical and quality issues escalation
• Other Brand Elevators compendency development
• Kone products software and tools management including for Hogh rise & DCS products

• Diagnosed and resolved complex technical issues for diverse range of industrial equipment.
• Managed routine maintenance schedules to ensure optimal performance and reliability of machinery.
• Collaborated with cross-functional teams to implement effective service solutions tailored to client needs.
• Trained and mentored junior engineers on troubleshooting techniques and best practices in service delivery.
• Handling High rise product and Major customers
• Team development and upskilling
• Daily and Monthly activity planning including major repairs
• Monthly KPI reviwe
• Customer meeting and followups

• Diagnosed complex technical issues in equipment to ensure optimal functionality.
• Conducted regular maintenance and inspections on machinery to prevent downtime.
• Collaborated with cross-functional teams to improve service processes and workflows.
• Provided training and mentorship to junior engineers to enhance skill development.
• Managing preventive and corrective maintenance schedules, ensuring compliance with safety standards, and delivering high-quality service.
  ● Driving spare parts sales, AMC conversions, and customer retention initiatives to grow the service portfolio.
  ● Conducting safety audits, , and preparing quotations and invoices weekly.
  ● Leading technical teams, coordinating training, and developing technicians to meet service KPIs and quality benchmarks.
  ● Supporting finance teams for collections and driving operational excellence through process optimization.
  ● Building and maintaining strong relationships with key clients, ensuring satisfaction through regular meetings and tailored support.

• Led initiatives to enhance foreign object debris (FOD) management protocols across multiple projects.
• Developed and implemented training programmes for employees on FOD awareness and prevention strategies.
• Conducted thorough inspections and audits of operational areas to identify potential FOD hazards.
• Collaborated with cross-functional teams to ensure compliance with safety regulations and industry standards.

· Supported all technical issues during testing and commissioning of elevator systems.

· - Coordinated Technical Reports (TR) with the factory to ensure accurate documentation and resolution.

· - Escalated quality issues to appropriate departments for timely resolution.

· - Conducted training sessions for staff and technicians to ensure compliance with operational standards.

Perform scheduled inspections and servicing of elevators, escalators, and lifts.

Diagnose and repair faults or breakdowns.

Ensure all work complies with local safety codes and standards

Conduct safety tests such as brake tests, overspeed governor tests, and emergency stop checks.

Maintain accurate service records, fault logs, and inspection reports

Communicate with building owners or facility managers regarding service status

Coordinate with other technicians, engineers, and supervisors