Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kulbhushan

New Delhi

Summary

Commanding Officer equipped to make critical decisions and maintain order. Decisive in proactively approaching and solving problems. Reliable in rising to challenge of position and following through on issues. High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.

Overview

26
26
years of professional experience

Work History

Facility Officer at Shipra Residential Project

Shipra Construction Pvt. Ltd.
Ghaziabad
10.2018 - Current
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Responded promptly to customer inquiries or complaints in a polite manner.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Enforced compliance with regulatory standards and company policies.
  • Directed the allocation of resources for project and operational needs.
  • Implemented risk management strategies to mitigate potential threats.
  • Directed strategic planning and implementation of organizational goals.
  • Championed innovation and continuous improvement initiatives.
  • Analyzed market trends to inform business decisions and strategies.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.

Mall Security & Transport Officer

Shipra Construction Pvt. Ltd. & Shipra Hotels Ltd.
Ghaziabad
06.2010 - 09.2018
  • Performed regular vehicle inspections to identify potential issues or hazards.
  • Reviewed operational procedures regularly and recommended improvements where necessary.
  • Arranged transportation logistics for special events or projects requiring additional resources.
  • Scheduled maintenance activities according to manufacturer's specifications or operational requirements.
  • Resolved conflicts between drivers over routes, pick-up and delivery locations.
  • Maintained accurate records of vehicle movements, maintenance, and repairs.
  • Managed fleet scheduling and tracking systems to monitor driver performance and utilization levels.
  • Coordinated transportation services for personnel and equipment in accordance with organizational policies.
  • Collaborated with external agencies such as customs offices for clearance of goods across borders.
  • Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.

Facility Officer Shipra Residential Project

Shipra State Ltd.
Ghaziabad
04.2008 - 05.2010
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Responded promptly to customer inquiries or complaints in a polite manner.
  • Implemented new technologies to enhance workplace productivity levels.
  • Coordinated cross-departmental projects to achieve company objectives.
  • Enforced compliance with regulatory standards and company policies.
  • Analyzed market trends to inform business decisions and strategies.

Liquor Store Associate

Shipra Motel & Restaurant
Ghaziabad
04.2004 - 03.2008
  • Performed inventory management duties such as counting bottles, restocking shelves and tracking stock levels.
  • Resolved customer complaints quickly and professionally.
  • Provided excellent customer service by being friendly, helpful and courteous.
  • Monitored security cameras to detect shoplifting or suspicious activity.
  • Enforced store policies regarding returns, exchanges, refunds.
  • Ensured all safety protocols were followed while handling alcoholic beverages.
  • Completed daily paperwork such as sales reports, time sheets.
  • Resolved customer complaints quickly and professionally in order to maintain positive relationships with patrons.
  • Trained new employees in proper store operations procedures.

Front Office Executive & Banqueting

Shipra Hotel Ghaziabad
Ghaziabad
01.2002 - 03.2004
  • Supported other departments with tasks as assigned by supervisors or managers.
  • Prepared weekly reports summarizing customer service issues encountered during the week.
  • Organized incoming mail and distributed it accordingly.
  • Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
  • Maintained a clean reception area by tidying up furniture, magazines, and other items.
  • Coordinated travel arrangements for staff members when required.
  • Provided administrative support including photocopying, scanning documents, faxing.

Front Office Executive & Banqueting

Shipra Hotel
Noida
01.2000 - 12.2001
  • Assisted with setting up meetings between clients and staff members when required.
  • Maintained a clean reception area by tidying up furniture, magazines, and other items.
  • Coordinated various events organized within the office premises.
  • Developed strong relationships with customers through effective communication skills.
  • Supported other departments with tasks as assigned by supervisors or managers.
  • Tracked daily attendance records of employees coming into work each day.
  • Ordered office supplies as needed to ensure adequate stock levels were maintained at all times.

Guest Relations Executive

Arif Hotel
Lucknow
05.1998 - 03.2000
  • Developed strategies for improving customer satisfaction ratings among existing customers.
  • Ensured that front desk operations ran smoothly and efficiently on a daily basis.
  • Processed payments from guests promptly and accurately.
  • Provided exceptional customer service to all guests throughout their stay.
  • Tracked guest feedback to identify areas of improvement within the organization.

Education

Bachelor of Arts - BA

SD College Ambala Cant
Ambala, HR
03-1996

Some College (No Degree) - Arts

SD College Ambala
Ambala, HR

Skills

  • Search and seizure
  • Emergency Response Coordination
  • Investigation leadership
  • Court appearances
  • Evidence storage
  • Store
  • Budgeting and finance
  • Reporting and documentation
  • Information Verification
  • Emergency Response
  • Report Writing

Timeline

Facility Officer at Shipra Residential Project

Shipra Construction Pvt. Ltd.
10.2018 - Current

Mall Security & Transport Officer

Shipra Construction Pvt. Ltd. & Shipra Hotels Ltd.
06.2010 - 09.2018

Facility Officer Shipra Residential Project

Shipra State Ltd.
04.2008 - 05.2010

Liquor Store Associate

Shipra Motel & Restaurant
04.2004 - 03.2008

Front Office Executive & Banqueting

Shipra Hotel Ghaziabad
01.2002 - 03.2004

Front Office Executive & Banqueting

Shipra Hotel
01.2000 - 12.2001

Guest Relations Executive

Arif Hotel
05.1998 - 03.2000

Bachelor of Arts - BA

SD College Ambala Cant

Some College (No Degree) - Arts

SD College Ambala

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