KULDEEP KUMAR
Team Leader
Muzaffarnagar,UP
Summary
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader
One97 Communication Ltd(Paytem)
MuzaffarNagar, Uttar Pradesh
01.2025 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Kotak Mahindra Bank ltd.
Muzaffarnagar, Uttar Pradesh
07.2023 - 08.2024
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Generated repeat business through exceptional customer service.
Merchant Acquiring sales officer(SO)
HDFC Bank
Muzaffarnagar, Uttar Pradesh
05.2019 - 06.2023
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
B.com - Commerce
Glocal University
U.P. 01.2013 - 01.2016
High School Diploma -
Amrit Inter College
Muzaffarnagar 07.2009 - 08.2010
Intermediate -
Amrit Inter College
Muzaffarnagar 07.2011 - 08.2012
Skills
Teamwork and collaboration
Daily workflow improvement
Client communication
Leadership
Problem-solving
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Team Leader
One97 Communication Ltd(Paytem)
01.2025 - Current
Assistant Manager
Kotak Mahindra Bank ltd.
07.2023 - 08.2024
Merchant Acquiring sales officer(SO)
HDFC Bank
05.2019 - 06.2023
B.com - Commerce
Glocal University
01.2013 - 01.2016
Intermediate -
Amrit Inter College
07.2011 - 08.2012
High School Diploma -
Amrit Inter College
07.2009 - 08.2010