Kuldeep Baliyan
Delhi
Summary
Dynamic business manager with proven expertise in operations management and revenue collection at BSES Yamuna Power Limited. Successfully enhanced operational efficiency and compliance while leading large teams. Skilled in SAP IS-U ERP and conflict resolution, achieving over 100% efficiency in challenging environments. Committed to driving process improvements and delivering exceptional customer service.
Overview
21
21
years of professional experience
Work History
Business Manager
BSES Yamuna Power Limited
Delhi
04.2019 - Current
- Strong capabilities operations management of new connections processes, energization, and meter-to-cash operations, viz. meter reading, scheduling, auditing of consumers using the SAP IS-U ERP system, and revenue collection.
- Facilitated change management initiatives to align with market dynamics and organizational requirements.
- Proposed process improvements to decrease costs while enhancing productivity.
- Developed strategies to elevate quality of services offered by the organization.
- Ensured adherence to legal, regulatory, and ethical standards throughout operations.
- Resolved customer inquiries and concerns regarding services effectively.
Deputy General Manager - Enforcement
BSES Yamuna Power Limitied
Delhi
04.2018 - 03.2019
- Conducted assessments of enforcement cases and evaluated inspection reports for compliance.
- Generated bills based on findings from inspections and enforcement evaluations.
- Coordinated organization of Lok Adalat with government judicial bodies for revenue collection.
Revenue Collection Manager
BSES Yamuna Power Limited
Delhi
04.2010 - 03.2018
- Achieved over 100.2% efficiency in low-income regions of East and North East Circle, Delhi.
- Coordinated raids with police and Electricity Security Force to increase revenue collection.
- Managed revenue collection initiatives in challenging areas to optimize financial performance.
- Facilitated regular meetings with local leaders to support collection efforts.
Revenue Cycle Manager
BSES Yamuna Power Limited
Delhi
02.2004 - 03.2010
- Scheduled meter reading cycles to ensure timely data collection.
- Managed field operations, enhancing efficiency across all teams.
- Conducted data downloading and assessment for accurate reporting.
- Developed logics for outsorting, theft detection, and MIS preparation.
- Handled revenue cycles for consumers of all capacities, including key consumers up to 100 kW.
Education
Master of Computer Applications -
College
University04-2003
Bachelor of Science - Mathematics
College
University03-2001
High School Diploma -
12th
UP Board03-1998
Skills
- Operations management and business planning
- Revenue collection and compliance
- Customer service and support
- Team leadership and conflict resolution
- Operational efficiency
- SAP IS-U ERP expertise
- AT&C loss reduction
- Large team management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Business Manager
BSES Yamuna Power Limited
04.2019 - Current
Deputy General Manager - Enforcement
BSES Yamuna Power Limitied
04.2018 - 03.2019
Revenue Collection Manager
BSES Yamuna Power Limited
04.2010 - 03.2018
Revenue Cycle Manager
BSES Yamuna Power Limited
02.2004 - 03.2010
Master of Computer Applications -
College
Bachelor of Science - Mathematics
College
High School Diploma -
12th
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