Sports
Kuldeep Batta
Retail Operation Manager
Chandigarh,Chandigarh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level operation position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Business Unit Head
Reliance retail Ltd
Jaipur
03.2022 - Current
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reporting. issues to higher management with great detail.
- Reported issues to higher management with great detail
Business Unit Head
Future Group
Jaipur
10.2017 - 02.2022
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate with result 11.73% positive EBITDA.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Business Unit Head
Future Group
Nasik
10.2014 - 09.2017
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance with result turn around store from negative to positive 4.8% EBITDA.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Operation Manager
Hyper city Retail (India) Ltd
mumbai
02.2014 - 12.2014
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings 6 to 8.7 .
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Specially in Fruits and vegetables.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted in recruiting, hiring and training of team members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided more than 40 team members to maintain high productivity and performance metrics.
- Increased sales by 4% with special displays and promotions.
Store Operations Manager
Hyper city Retail (India) Ltd
Amritsar
08.2011 - 08.2013
- Increased sales by 6% with special displays and promotions.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently with the help of buying team.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
Store Manager
Ninety nine General Retail Pvt Ltd
Amritsar
01.2010 - 07.2011
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings by 50 customer calling on daily bases .
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
Assistant Store Manager
Aditya Birla group
Indore
09.2008 - 12.2010
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings from 3.5 to 4.8.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Area Manager of Operations
Provogue (India) Ltd
Punjab
04.2006 - 09.2008
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Traveled to over 4 locations per week and 14 location in month to manage each store and perform reviews of individual managers and employees.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enforced compliance with local, state and federal regulations and company standards.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Raised property accuracy and accountability by creating new automated tracking method.
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Store Manager
Firefox Bikes Pvt. Ltd
Chandigarh
06.2005 - 03.2006
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
Store Manager
Provogue India Ltd
Chandigarh
06.2001 - 06.2005
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures monitoring for 4 stores on different location.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Senior Sales Associate
Color Plus India Pvt Ltd
Chandigarh
05.1999 - 06.2001
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Generated sales leads and cold called potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed inventory control procedures to manage stock.
- Greeted customers and provided product advice to increase sales.
Section In Charge
Study By Janak
Chandigarh
04.1997 - 05.1999
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Managed project technical, schedule and cost risk factors to facilitate completion while minimizing negative outcomes.
- Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines.
- Analyzed production data and prepared reports for senior management.
Education
Bachelor of Arts - Fine Arts
DAV Collage
Chandigarh 05.1996 - 04.1998
High Secondary - Electronics Technology
Govt Model Sr. Secondary School
Chandigarh 04.1994 - 03.1996
Skills
Staff training/development
Interests
Work out
Music
Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Unit Head
Reliance retail Ltd
03.2022 - Current
Business Unit Head
Future Group
10.2017 - 02.2022
Business Unit Head
Future Group
10.2014 - 09.2017
Store Operation Manager
Hyper city Retail (India) Ltd
02.2014 - 12.2014
Store Operations Manager
Hyper city Retail (India) Ltd
08.2011 - 08.2013
Store Manager
Ninety nine General Retail Pvt Ltd
01.2010 - 07.2011
Assistant Store Manager
Aditya Birla group
09.2008 - 12.2010
Area Manager of Operations
Provogue (India) Ltd
04.2006 - 09.2008
Store Manager
Firefox Bikes Pvt. Ltd
06.2005 - 03.2006
Store Manager
Provogue India Ltd
06.2001 - 06.2005
Senior Sales Associate
Color Plus India Pvt Ltd
05.1999 - 06.2001
Section In Charge
Study By Janak
04.1997 - 05.1999
Bachelor of Arts - Fine Arts
DAV Collage
05.1996 - 04.1998
High Secondary - Electronics Technology
Govt Model Sr. Secondary School
04.1994 - 03.1996
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