Hi, I’m
Kuldeep Chand
Desktop Support Engineer
Mohali
Summary
Dedicated IT Professional with a proven track record in managing companywide IT infrastructure. Expert in Microsoft 365, Azure, and endpoint security, with a strong focus on SLA-driven issue resolution. Proficient in managing laptops, desktops, and printers, as well as monitoring and operating terminal service clients, PCs, and notebooks. Skilled in handling tickets and resolving issues using Freshservice. Experienced in user MFA assignments and policy management for servers, and adept at managing endpoint firewalls such as Microsoft Intune and Seqrite. Strong foundational understanding of networking principles.
Overview
2
years of professional experience
Work History
Harmony Data Integration Technologies Pvt. Ltd.Mohali district
Desktop Support Engineer
06.2023 - Current
Job overview
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Configured user accounts, permissions and passwords according to company policies.
- Monitored system performance and conducted preventive maintenance tasks regularly.
Indian School of BusinessMohali district
L1 Desktop Support Engineer
02.2022 - 06.2023
Job overview
- Troubleshot network connectivity issues for both wired and wireless connections.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Managed backup operations using Symantec Backup Exec or other similar tools.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Maintained inventory of all equipment, software licenses and warranties.
- Provided training to end-users on basic usage of computer applications.
- Researched current technologies to identify potential areas for improvement.
- Ensured compliance with corporate policies related to data security standards.
- Attended customer service meetings to address any ongoing issues or concerns.
Education
CHANDIGARH UNIVERSITY
Master of Computer Applications - MCA from Computer Engineering
03.2019
Himachal Pradesh University
BCA from Bachelor of Computer Applications
03-2017
Skills
- Microsoft Intune
- Symantec Endpoint Protection
- Asset Management
- Operating System Knowledge
- IT security protocols
- Printer and Peripheral Support
- Remote Desktop Support
- Network Connectivity
- Adaptability to Change
- Ticketing system proficiency
- Help Desk Experience
- Active Directory Management
- Data Backup and Recovery
- Virus and Malware Removal
- IT Security Management
- End-user support
- Debugging
- Issue Resolution
- Troubleshooting and diagnostics
- System Administration
- Software Installation
- Advanced troubleshooting
- Windows Operating System
- Hardware diagnostics
- VPN Configuration and Support
- Cloud-Based Software Deployment
- Technical Presentations
- Training Material Development
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Desktop Support Engineer
Harmony Data Integration Technologies Pvt. Ltd.
06.2023 - Current
L1 Desktop Support Engineer
Indian School of Business
02.2022 - 06.2023
CHANDIGARH UNIVERSITY
Master of Computer Applications - MCA from Computer Engineering
Himachal Pradesh University
BCA from Bachelor of Computer Applications
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursSimilar Profiles
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