KULDEEP GANDHI
Kota
Summary
A results-oriented professional with over 21 years of diverse experience in customer service, administration, academic operations, and multimedia content operations. Demonstrated expertise in identifying business opportunities and optimizing processes within the Telecom and Education industries. Skilled in developing and implementing standard operating procedures (SOPs) and service standards to enhance operational efficiency.Proficient in managing day-to-day operations by coordinating with internal and external stakeholders to ensure seamless business functions. Adept at leading cross-functional teams, fostering collaboration, and delivering projects within established timelines.An effective communicator and team leader with a detail-oriented and adaptable approach, capable of engaging with diverse teams and driving organizational objectives. Committed to upholding the highest standards and aligning with company values to deliver exceptional outcomes.
Overview
21
21
years of professional experience
Work History
Deputy.Manager in Content Operations
ALLEN CAREER INSTITUTE PVT LTD
05.2024 - Current
- Supervise and mentor team members, track performance, and support professional growth
- Allocate tasks based on skills and monitor progress using performance tools
- Plan and manage timelines for content revamps and new initiatives
- Track project milestones and ensure on-time deliver
- Oversee multimedia requirements and ensure timely delivery
- Collaborate with designers and editors, ensuring quality and brand alignment
- Manage the entire recorded content revamp process
- Coordinate content collection, reviews, and final delivery
- Ensure accurate and timely delivery of content and materials
- Facilitate communication between functional teams to resolve issues
- Ensure timely preparation and delivery of content for key events
- Ensure smooth collaboration among cross-functional teams
- Organize regular meetings for project updates and solutions
- Feature in promotional and instructional videos
- Conduct technical reviews of videos to ensure quality and accuracy
- Approve final outputs before release
- Create engaging non-academic content for JEE, NEET, and Olympiads
- Collaborate with writers and experts to ensure accuracy and relevance
Sr.Manager in Academic Operations
SORTING HAT SOLUTION PVT LTD (UNACADEMY)
Kota
07.2022 - 04.2024
- Management of Batches & Classes
- Time Table Preparation
- Educator scheduling & utilization
- Student Attendance
- Coordination with Educators
- Batch Performance Monitoring & Enhancement
- Planning of the Study Material
- Holding Various Tests
- Deciding Syllabus & test pattern for upcoming tests in coordination with Educators
Assistant Manager in Academic Operations
ALLEN DIGITAL PVT LTD
06.2021 - 07.2022
- Handling PPT & animation team
- Each team member facing tech or non tech issue during work resolving under the TAT
- Managing PPT and animations time slots and allotted to respective stream wise coordinators
- Monitoring each team members workload and assign new work as per the work requirements
- Coordination with other centres for providing them Study material & PPT on timely basis
- Conducting & schedule training slots of new arrival faculties for live & recording classes
- Maintaining log of prepared & un-prepared PPTs status in JEE & NEET stream
- Maintaining log of PPTs and study material shared with centres
- Getting the new student to know about Allen Digital's online course and its fees
- Solving the student LMS related issue with the help of tech team
- Timely PPTs uploading in server before taking Live +recording classes
- After the animators have created the cover and front page, sharing it with the editing team
- Sharing study material of Humanities and Commerce team with Jaipur team through Drive
- Resolving faculties academic or non-academic related issues & their requirements fulfilled in timely manner
Assistant Manager in Academic Operations
ALLEN CAREER INSTITUTE PVT LTD
06.2018 - 06.2021
- Manage the toppers students' academic data and the school's student information system (SIS)
- Fulfil registrar duties including the academic report process, course registration, and student transcripts in collaboration with academic core team members guidance
- Collaborate with the scheduling team in the preparation of class schedule and class enrolment imports
- Support academic leadership team members with matters such as updates, imports, batch changes, queries, exports, and reports
- Learn, understand, and assess existing academic operations processes across various departments and divisions within the school to provide support and improvements
Zonal CSD & Collection Lead
SISTEMA-SHYAM TELESERVICES LTD.(MTS)
06.2012 - 11.2017
- A strategic planner with proficiency in devising strategy for collection and recovery from clients against pending/ unpaid bills after providing advice on the various payment options
- Competent in streamlining & improving existing systems / processes, envisioning new methodologies, future trends and driving development, direction and accomplishment
- Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills
- Enhancing customer satisfaction matrices & monitoring customer complaints
- Building and maintaining healthy business relations, ensuring maximum customer satisfaction
- Organising the customer delight activities & service camps, implementing customer service standards as per company norms
- Answering to customer complaints & issues & providing quick redressal of issues in order to achieve high Zone Performance
Customer Relations Executive
SISTEMA-SHYAM TELESERVICES LTD.(MTS)
Kota
03.2007 - 06.2012
- Responsible for preferential servicing of approx 800 high value Corporate & HNI customers
- Ensuring 100% retention of accounts through regular visits & understanding customer requirements
- Online resolution of customer queries with assistance from HNI back office
- Revenue enhancement by addition of new customers & up selling of VAS/New connections
Commercial Executive
RELIANCE COMMUNICATION LTD.
10.2003 - 03.2007
- Handle all cash regarding Postpaid, prepaid and billing and collection Department
- Responsible for all Stores regarding PIS generation and banking activities
- Post-paid CAF uploadation in system
- To update AV and CV in System and also coordination with AV Agency on regular basis
- Work on SAP (480 server) regarding all PIS activities
- Interaction with customers regarding various billing & other dispute & provide satisfactory resolution
- Stock invoice to Distributor by SAP
- Looking after pre-paid & post-paid business whenever required due to staff shortage or any other reason including invoicing of handsets & stock control & e-recharge
Education
MBA - Financial Management
Monad University
Hapur, U.P08-2016
Skills
- Google Workspace
- Learning Management Systems
- SAP
- Data Analysis & Reporting Tools
- Animation & Multimedia Coordination
- Stakeholder Management
- Problem-Solving
- Decision-Making
- Content Creation
- Process Optimization
- SOP Development
- Team Leadership
- Conflict Resolution
- Student Grievance & Counselling
- Retention
- Student Experience & Mentorship
- Operations management
- Customer service and satisfaction
- Time Management
- Deadline Adherence
- Client Relationship Management
Accomplishments
- Played a major role in maintaining Bad Debts below 3% in the year 2013-2014
- Received appreciation from COO in form of spot Award for obtaining the sale deal of Bharati-Walmart Store in Kota
- Always played vital role in Zonal Level by doing 100% collection.
- Won Trophy of Best Collection performance in the year 2012.
- Won the Service Champion Award in the Year 2013.
- Received recognition as a top performer in the Academic Operations team in October 2022.
Personal Information
Date of Birth: 14-Feb-1984
Address:-35-A New Colony Gumanpura
Near Manak Bhawan
Kota (Raj)-324007
Timeline
Deputy.Manager in Content Operations
ALLEN CAREER INSTITUTE PVT LTD
05.2024 - Current
Sr.Manager in Academic Operations
SORTING HAT SOLUTION PVT LTD (UNACADEMY)
07.2022 - 04.2024
Assistant Manager in Academic Operations
ALLEN DIGITAL PVT LTD
06.2021 - 07.2022
Assistant Manager in Academic Operations
ALLEN CAREER INSTITUTE PVT LTD
06.2018 - 06.2021
Zonal CSD & Collection Lead
SISTEMA-SHYAM TELESERVICES LTD.(MTS)
06.2012 - 11.2017
Customer Relations Executive
SISTEMA-SHYAM TELESERVICES LTD.(MTS)
03.2007 - 06.2012
Commercial Executive
RELIANCE COMMUNICATION LTD.
10.2003 - 03.2007
MBA - Financial Management
Monad University