Kuldeep Gupta
Delhi
Summary
Data-driven and detail-oriented professional with 10+ years in IT operations and customer support, transitioning into a Data Scientist role. Equipped with hands-on experience in data analysis, machine learning, and Python programming, and backed by IBM certifications. Seeking a role where I can blend data analytics, AI/ML modeling, and problem-solving to drive business insights and innovation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistance Team Lead
Nethues Technologies
Delhi
04.2023 - Current
- Built a machine learning model to predict customer churn, enabling focused retention efforts and reducing churn rate by ~20%.
- Integrated data from APIs, CSVs, and databases into a unified streamlit dashboard to uncover actionable insights.
- Automated operational tasks using Python scripts, reducing execution time by approximately 15%.
- Collaborated with cross-functional stakeholders including CEOs, developers, and managers to define project scope and documentation.
- Designed and optimized workflows across key business areas including churn, dispute resolution, customer experience, and retention.
- Planned and led QA and performance improvement programs to foster a learning-driven team culture.
Technical Support Supervisor
Nethues Technologies
Delhi
01.2021 - 04.2023
- Developed Power BI dashboards to monitor key KPIs and enhance reporting efficiency across support operations.
- Authored and maintained documentation, including internal SOPs, knowledge base articles, and customer-facing FAQs.
- Analyzed support trends to drive continuous process improvement, and training priorities.
- Evaluated team performance and provided constructive feedback regularly.
- Managed escalated customer inquiries with effective communication strategies.
Web Hosting Specialist
Nethues Technologies
Delhi
12.2014 - 01.2021
- Delivered technical resolutions to over 1,000 customer issues with hosting, domains, and CMS platforms.
- Used data tracking tools like Google Analytics to support client website performance reviews.
Education
Bachelor of Science - Physical Sciences
University of Delhi
01-2013
Skills
- Programming languages and libraries: Python (pandas, numpy, matplotlib, seaborn, scikit-learn), SQL, Bash
- Development tools: Jupyter Notebook, VS Code, Git, Jira and Confluence, WordPress, Google Analytics, Excel, Power BI
- Analytics and modeling: Data cleaning, exploratory data analysis (EDA), visualization, machine learning modeling
- Data engineering: Data ingestion, transformation, wrangling, REST APIs, web scraping, PostgreSQL and MySQL integration
- Soft skills: Team management, reporting, SLA management, communication, problem solving, cross-team collaboration
Data Projects
E-commerce sales forecasting — time series / supervised ML
- Developed a machine learning model to predict future product sales based on historical e-commerce data
- Performed preprocessing, seasonality detection, and feature extraction for demand forecasting
- Ranked #8 globally in the competition
Sustainability Hackathon — Genpact x Google for Developers
- Analyzed the impact of climate change on commodity prices and optimized the procurement strategy
- Built a model to suggest price actions for commodities under varying climate conditions
- Achieved global rank 54 in the hackathon
Certification
- IBM Machine Learning with Python
- IBM Data Analysis with Python
- IBM Data Visualization with Python
- cPanel & WHM Sales/Professional Certification
Timeline
Assistance Team Lead
Nethues Technologies
04.2023 - Current
Technical Support Supervisor
Nethues Technologies
01.2021 - 04.2023
Web Hosting Specialist
Nethues Technologies
12.2014 - 01.2021
Bachelor of Science - Physical Sciences
University of Delhi
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