Kuldeep Kaushik

Managing Data Backup and security patches on the entire FDP Network on daily basis. Main key responsibilities are: Helping the FDP People based in various locations other than the USA and the region on all operational aspects of the Sage 500 (MAS 500), Providing IT support, CRM implementation (end to end) to internal employees at FDP Brakes & assisting the CEO/MD with coordination for company's IT security issues and updates.

• Designing training materials with respect to the different data sets and modules in Sage 500 and training the team on the usage of the same.
• Diagnosing system operational issues and security incident response management.
• Executing the various project steps and adhering to project timelines.
• Closely working with external vendors as well as end users to ensure that tasks are completed smoothly and efficiently.
• Serving at the Single Point of Contact (SPOC) between the vendor/partner and internal clients.
• Managing a Backup console hosted on an external vendor's hosting space along with defining methods of cybersecurity protocols.
• Working towards moving everything in-house to FDP servers and FDP hosting space from external vendors to save excessive costs and maintain the confidentiality of the data stored.
• Managing Office 365 Security, services and domain name and identifying the cost-effective methods to survive to achieve the company's goal. Apart from this, I am working on a module called, Checkpoint Harmony Connect and a collaboration suit.
• Responsible for onboarding new service providers along with new users and enabling their accounts to get into the system.
• Working towards continuous improvement of the CRM platform, which has been rolled out after taking feedback from the users.
• Checking for all the security patches and updates across all the servers and devices across the company, so that if any cyber-attack happens, we can recover quickly from there.
• Ensuring the networks, systems and software are equipped with efficient firewall and antivirus.
• Asset Management and inventory management of all the IT related stuff along with Microsoft Defender.
• Taking care of AWS module and planning to move towards AZURE. Working on Azure sentinel.
• Overall, taking care of IT infrastructure and identifying the risks and issues and resolving them.
• Ensuring the installation, maintenance of IT systems and managing documentation is part of IT infrastructure.
• Responsible for overall CRM implementation, customization and solution design for various CRM modules.
• Responsible for rolling out the developed projects and supporting the end user, post training of the usage and various features.
• Aligned towards the IT systems and ensuring all the devices/systems/software are secure and reliable.
• Successfully managed the deployment of a company-wide VoIP system, reducing communication costs by over 10%.
• Developed an internal system for tracking and reporting IT issues, leading to a resolution rate of over 95% within a 24-hour period.
• Spearheaded the migration of all enterprise systems to a new virtual platform, resulting in improved system performance.
• Collaborated with the helpdesk team in the onboarding and training of new employees on the use of IT systems.
• Implemented a comprehensive disaster recovery plan, ensuring the safety of vital data and systems.
• Developed and managed a budget for IT operations, ensuring the most cost-effective solutions were used.
• Monitored and maintained the security of all IT systems and networks, protecting against malicious attacks.
• Analyzed user feedback and implemented changes to improve the customer experience with IT products and services.
• Developed and maintained relationships with key stakeholders to ensure successful project delivery.
• Monitored project performance and provided regular status updates to senior management.
• Proactively identified and addressed project issues to ensure successful project completion.
• Facilitated team meetings and workshops to ensure project goals were achieved.
• Developed training materials and conducted user training sessions for end-users.
• Ensured adherence to project timelines and deadlines.
• Led multiple projects with successful outcomes, resulting in increased customer satisfaction.
• Collaborated with vendors, external partners, and other departments to ensure successful project completion.
• Established metrics and performance goals for team members to ensure successful project outcomes.

• Developed and implemented a cost-saving system to reduce overhead expenses.
• Conducted weekly team meetings to review progress and address any issues.
• Created and maintained an accurate system for tracking customer orders and sales.
• Developed and maintained positive relationships with clients and staff.
• Developed and implemented strategies to improve customer satisfaction and loyalty.
• Utilized Agile methodology to ensure successful project delivery on time and within the budget.
• Proven track record of successful ERP project delivery and optimization of business processes.
• Collaborated with multiple teams to ensure successful project delivery and quality assurance.
• Coordinated with clients and internal teams to ensure successful project delivery and implementation, by utilizing Agile Methodology.
• Cultivated relationships with key stakeholders to ensure smooth project delivery and customer satisfaction.
• Successfully managed the implementation of an ERP system across this multinational organization.
• Developed and implemented project plans including cost/benefit analysis and resource management.
• Troubleshot and resolved technical and functional issues with the ERP system.
• Developed process improvement plans to maximize system performance.
• Liaised with third-party vendors to ensure system compatibility.
• Facilitated post-implementation reviews for the successful completion of the project.
• Developed an internal system for tracking and reporting IT issues, leading to a resolution rate of over 95% within a 24-hour period.
• Monitored and maintained the security of all IT systems and networks, protecting against malicious attacks.
• Analyzed user feedback and implemented changes to improve the customer experience with IT products and services.
• Implemented data migration and integration processes between CRM systems and third-party applications.
• Designed and implemented a modern user-friendly interface for a large enterprise product.

• Utilized project management tools such as JIRA, Microsoft Project, and Asana to manage project progress.
• Managed project resources, ensuring all project activities were completed on time and on budget.
• Provided weekly status reports to senior management to ensure project progress was monitored and tracked.
• Utilized Agile methodology to ensure projects were delivered on time and within budget.
• Monitored project progress and identified risks/issues, managing them as necessary.
• Developed and maintained strong relationships with internal and external stakeholders to ensure successful project delivery.
• Successfully planned and coordinated IT projects with budgets up to $1M.
• Developed and maintained project plans, status reports, and other project documentation.
• Collaborated with cross-functional teams to ensure project goals and objectives were met.
• Demonstrated excellent communication and interpersonal skills when interfacing with internal and external stakeholders.

• Researched and implemented new development tools to improve the speed and efficiency of embedded software development.
• Tested and validated embedded software in a variety of environments.
• Created and maintained technical documentation for embedded software products.
• Worked on a project called, RF Based Bus Information System.

• Created and delivered engaging presentations to potential clients, leading to a 20% increase in new business.
• Developed a customer-focused approach to sales management, leading to a 25% increase in customer retention.
• Customer relations & quality management.
• 12X7 Sales support function & after-sales services.
• Product training is given to the team to enhance the sales.
• Office 365 Management, Azure AD & Sentinel Overview along with Incident management response for cybersecurity.
• Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
• Guided testing process and validation for major software releases.
• Polled department heads to assess current and projected IT needs.

• Developed and implemented process improvement initiatives that increased team efficiency by 10%.
• Created and managed the team budget, ensuring well-timed and accurate payments.
• Negotiated contracts with clients, successfully obtaining favorable terms and conditions.
• Assisted colleagues in problem-solving complex issues, helping them find creative solutions.
• Devised and implemented processes and procedures to streamline operations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Created and managed project plans, timelines and budgets.
• Conducted regular reviews of operations and identified areas for improvement.