Kuldeep Kumar Pandey
Hazaribagh
Summary
Highly motivated and results-oriented Entry Level Full Stack Web Developer with 3 years of total work experience in IT, BPO, Sales, and Customer Service.
seeking to establish a full-time career as a Software Developer in the IT Industry, Where can find a reliable source and platform for developing the technical and analytical skills that will enable us to make the most of the potential for organizational benefits.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Inside Sales Specialist
Redkenko Health Tech Pvt LTD.
2023.03 - 2023.06
- Answered customers' questions regarding products, prices, and availability.
- Developed and deepened customer relationships to drive revenue growth.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
- Used CRM software to maintain detailed contact logs and account records.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Associate Sales Consultant
Policybazaar.com
2022.08 - 2023.02
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
PHP Developer
WebPulse
2021.08 - 2022.02
- Using WordPress & PHP CMS Templates to make e-commerce & business websites for clients.
- Planned, coded, and deployed web-based applications using PHP, MySQL, and JavaScript.
- Modified and tested existing MySQL database schemas.
- Regularly updated knowledge of the latest industry trends in web development and related technologies.
Senior Customer Service Associate
Accenture Solutions Private Ltd.
2019.11 - 2020.11
- I have experience in social media platforms, managing cases (Content Moderation), and assigning them to the appropriate language based on volume and client needs. You also evaluated critical moderated content and shared details with the Emergency Response Team based on client policy and the severity of the cases. It's great to hear that you were also able to analyze and resolve complex issues, taking ownership and responsibility until a successful resolution was achieved.
- Evaluated the critical moderated content and shared the details to ERT (Emergency Response Team) based on the client policy and severity of the cases.
- Analyzed & resolved complex issues, taking ownership & responsibility of issues from the start through to a successful resolution.
Senior Executive
Ans Technocom
2016.10 - 2017.10
- Aligned organizational objectives with the company mission to increase business growth and integrate work strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships through Telesales. and also managing the backend data.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in the sales cycle process from prospecting leads through close.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
Diploma in Elementary Education (D.EL.ED.) - Teacher Education, Subject-Specific
DIET (J.A.C.)
Bokaro Steel City, India06.2020
Master of Computer Applications(MCA) - Computer Science And Programming
Department Of Mathematics (Ranchi University)
Ranchi, India08.2016
Bachelor of Science - Information Technology (B.SC.IT)
Yogoda Satsang Mahavidyalaya (Ranchi University)
Ranchi, India07.2013
Skills
- Programming Languages: Python, PHP, Java
- Frameworks/Libraries: Django, Angular JS, Bootstrap
Technologies: Python Full Stack
- Web Technologies: HTML, HTML5, CSS, CSS3, JavaScript, jQuery
- Database Management: MySQL, MongoDB
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Certification
- WebTech
- ADCA
- C
- C++
- Java
Extra Achievements:
- 3 Years MUSIC(Classical & Lite) Certifications Course Completed from Chandigarh University in 2014 with First Div.
- Winner in Music Competition at City and College level and awarded by Certificates and Awards.
Timeline
Inside Sales Specialist
Redkenko Health Tech Pvt LTD.
2023.03 - 2023.06
Associate Sales Consultant
Policybazaar.com
2022.08 - 2023.02
PHP Developer
WebPulse
2021.08 - 2022.02
Senior Customer Service Associate
Accenture Solutions Private Ltd.
2019.11 - 2020.11
Senior Executive
Ans Technocom
2016.10 - 2017.10
Diploma in Elementary Education (D.EL.ED.) - Teacher Education, Subject-Specific
DIET (J.A.C.)
Master of Computer Applications(MCA) - Computer Science And Programming
Department Of Mathematics (Ranchi University)
Bachelor of Science - Information Technology (B.SC.IT)
Yogoda Satsang Mahavidyalaya (Ranchi University)
- WebTech
- ADCA
- C
- C++
- Java
Extra Achievements:
- 3 Years MUSIC(Classical & Lite) Certifications Course Completed from Chandigarh University in 2014 with First Div.
- Winner in Music Competition at City and College level and awarded by Certificates and Awards.
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