Photography
Kuldeep Kumar
System Engineer
Gurdaspur
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Four years of progressive IT experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
SYSTEM ENGINEER
PROVAL TECHNOLOGY PVT. LTD
Noida,UP
06.2022 - Current
- Reviewed and managed client backup data to ensure successful storage
- Worked with clients to assess needs and implemented procedures and tasks for appropriate backup protocols
- Prepared documentation of practices processes and policies regarding backups
- Installed and managed operating and backup systems
- Monitored process of data backup in accordance with SLA standards
- Managed on-call rotation to ensure effective storage of backup data
- Designed and implemented disaster recovery protocols
- Working on Backup various Backup tools like Veeam , Datto, Intronis, MSP-Backups& many more
- Configured Backups on Veeam, Datto, Intronis & Various tools
- Worked on Veeam Management (Veeam Service Provider Console)
- Worked on Synology NAS
- Update firmware/DSM
- Installed and configured backup agents according to specific settings for security and streamlined data flow
- Repaired failures between the centralized backup system and the client servers
- Educated and advised the SMB Customer Base on backup solutions or similar options
- Resolved escalated customer issues and managed escalations further to internal support
- Performed data restorations for server, file system and/or databases upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer
- Organized regular audits of backup configurations to ensure quality of service
- Proactively looked to improve and add efficiency to current processes and exercised judgment in the decision-making process in order to provide consistent customer service
- Provided training, troubleshooting, technical advice and direction to other members of the team
- Experience with troubleshooting issues like path failures ,storage not seen, performance issues
- Good Knowledge and understanding on Storage Virtualization technology
- Having good knowledge on run book and documentation
- Dedicated, Hardworking individual with good intercommunication skills to work well in both team environment and individual assignments
- Familiarity with Active Directory infrastructure according standard processes and procedures
- User accounts management on Windows server active directory
- Ability to work in a team, prioritize work effectively.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Developed IT policies to comply with applicable laws.
- Monitored networks and network devices to resolve technical problems quickly.
SYSTEM ADMINISTRATOR
SANKALPIT SERVICES PVT. LTD
Mohali,Punjab
07.2019 - 05.2022
- Managing Backup of clients and working on various backup tools
- Configured Backup and Restore Backups
- Working on Hyper-V and VMware
- Perform P2V migration
- Worked on Synology NAS
- Update firmware/DSM
- Created and managed the securityofO365 users, and groups
- Installs server hardware and components such as disks, memory, and other components, models and tests changes to production systems
- Maintain all clients’ internal systems and network infrastructure, including desktops, laptops, smartphones, printers, fax machines, multi-purpose machines and scanners
- Office O365/ Exchange online - Administration- User Management
- As a Global Administrator managed: Recover deleted items in a user’s mailbox, Recover deleted items in a user’s mailbox, Configure Anti-Spam protection, Reset passwords for all users, create, edit, delete, and restore Microsoft 365 groups, Create, edit, delete, and restore Azure Active Directory security groups, Create and delete sites, Setup SSPR for selected users
- Provide end-users with hardware and software support on time within the support SLA
- Manage the implementation, configuration and ongoing support of applications
- Networking concepts, practices, and troubleshooting techniques
- Worked on CMD, PowerShell, and Scripting projects
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Worked with users to determine area soft technology in need of improved usability.
- Troubleshooted the synchronization issue that occurred for AD and well as Azure AD users, OU’s etc
- Evaluated latest technology innovations and adopted cost-effective, useful solutions
- Provisioned new software and hardware for use according to internal business and security policies.
- Introduced virtualization (Hyper-V and VMware) infrastructure and management tools to create and manage a virtual server computing environment
- Can handle antivirus applications like ESET, and Webroot.
- Worked on ConnectWise Automate, ConnectWise Manage, and ConnectWise Control.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Configured and tested Windows Server operating systems with roles features.
Education
Electronics and Communication Engineering
Beant College of Engineering & Technology
Gurdaspur 08.2015 - 06.2019
Skills
Technical Support
System Engineering
Risk management
Information security
System upgrades
Servers expertise
Teambuilding
Self-Motivated
Decision-Making
Veeam Backup & Replication Software Proficiency
Certification
Https://www.udemy.com/certificate/UC-3ef6af74-8e5e-4cdd-a88c-a3fdf7a733e2/[Veeam Backup and Replication V.10 & V).11
Interests
Timeline
Https://www.udemy.com/certificate/UC-3ef6af74-8e5e-4cdd-a88c-a3fdf7a733e2/[Veeam Backup and Replication V.10 & V).11
07-2022
Https://www.udemy.com/certificate/UC-735de8cd-6e7b-43f8-a43d-10436f0b0554/(Office 365)
07-2022
SYSTEM ENGINEER
PROVAL TECHNOLOGY PVT. LTD
06.2022 - Current
SYSTEM ADMINISTRATOR
SANKALPIT SERVICES PVT. LTD
07.2019 - 05.2022
Electronics and Communication Engineering
Beant College of Engineering & Technology
08.2015 - 06.2019