Kuldeep Kumar Shrivastava

• Troubleshoot functional issues in modules like Finance, Sales, Purchase, Inventory, and Manufacturing.
• Configure NAV/D365 settings based on Royal Canin’s business processes.
• Identify and recommend process improvements and automation opportunities within ERP to optimise workflows.
• Support data uploads, corrections, and validations (e.g., master data, journal entries).
• Manage daily support tickets for Royal Canin users, ensuring prompt resolution and user satisfaction.
• Provide timely resolutions and document solutions for future reference.
• Resolve access-related issues, including permission errors and user ID mismatches, to enhance user experience and system security.
• Assign user roles and permissions within the system to establish proper access control.
• Ensure compliance with Royal Canin’s internal security policies.
• Collaborate with technical teams for minor customizations or enhancements.
• Test and validate changes before deployment.
• Understand Royal Canin’s operational workflows and align NAV functionalities accordingly.
• Assist in month-end or year-end closing activities.
• Maintain detailed documentation of issues, resolutions, and change requests.
• Generate reports or assist users in creating custom reports using NAV tools.
• Act as a bridge between IBM’s technical team and Royal Canin’s business users.
• Participate in regular status meetings, updates, and knowledge-sharing sessions.
• Support multi-country rollouts or localization features.
• Handle intercompany transactions and supply chain integration.
• Work with veterinary-specific modules or customizations tailored to Royal Canin’s industry.
• IBM India Pvt. Ltd. has been present in India since 1951. Since inception, IBM India has expanded its operations with regional headquarters in Bangalore and offices across 20 cities. IBM India has established itself as one of the leaders in the Indian Information Technology Industry.

• Key Projects with End-to-End Implementation

· D365 Business Central Implementation for Libas(Leading Fashion & Apparel Brand).

· D365 Business Central with Aptean Implementation for Goldiee Masale (Food & Spice Manufacturing Industry).

· Led requirements gathering, solution design, configuration, UAT, user training, go-live, and post-implementation support

• Working as a functional in MS Dynamics Navision 2009, MS Dynamics Navision 2013, MS Dynamics Nav 2016, Business Central (Finance, Manufacturing, Purchase, Inventory, Quality, Service & Spares, Tender Management, Sales & Marketing).
• Managed backlog grooming, prioritised user stories, established acceptance criteria, and coordinated testing and UAT delivery.
• Developed ongoing enhancements by creating and prioritising user stories with the Scrum team.
• Prioritises work within a Scrum team and maintains a backlog of future work for consideration/prioritisation.
• Collaborated with Market Product team to capture and analyse market challenges affecting business workflow.
• Coordinated with implementation team and various departments to ensure project alignment.
• Design Life Cycle for Complete Project, Roll Out Process, Training, Customization, Planning, UAT & Go Live (END TO END PROCESS).
• Specialist in bridging the gap between business and technology.
• All e Technologies (Alletec) is a leading Microsoft Gold Certified partner with proven a track record of deploying the Microsoft D365 Business Application Platforms across diverse industry segments in India & abroad over the past two decades.

• Working as a functional in MS Dynamics Nav 2016 (Finance, Manufacturing, Purchase, Inventory, Quality, Service & Spares, Tender Management, Sales & Marketing).
• Design Life Cycle for Complete Project, Roll Out Process, Training, Customization, Planning, UAT & Go Live (END TO END PROCESS).
• Executed complete end-to-end process, managing all phases from design to deployment.
• Coordinated with implementation team and all departments to ensure seamless integration and project alignment.
• To finalise Rollout Process, Item Master, Customer Master, Vendor Master, Service No, Charts of Accounts & all required Master data.
• Prepared UAT documents and test cases to facilitate thorough user acceptance testing.
• Consulting about the new customisation in new as well as existing modules in ERP.
• Plan & conduct training for ERP process.
• Provided training to all users as required.
• Completed the entire project life cycle from initiation to closure.
• Maintain complete relationship record for assigned users.
• To assign permissions on all users according to their departments.
• Successful GST implementation in July 2017.
• Founded in the year 1985, more than 33-year-old accredited company, TPS Infrastructure Limited is one of the leading industrial equipment companies in India manufacturing industrial cleaning equipment and a wide range of Engineering products and industrial equipment like Industrial Trucks, Hydrostatic driven machines, Tanker Trucks and equipment for Municipal and Civic Sectors.

• Collaborated with finance, sales, production and NAV support team, reporting directly to Exec. Director to align ERP initiatives with business goals.
• Upgraded NAV from 2009 to 2016, implementing GST in the process.
• Resolved NAV functional and technical issues for Nipman Fasteners by collaborating with relevant teams.
• Developed user manuals and provided training support to users across five plants: Ghaziabad, Manesar, Haridwar, Bawal, and Chennai, enhancing user proficiency in ERP system.
• The Company provides automotive fasteners, steering system and cold forged components.

• Experience of implementing Financials, Sales Order/Purchase Order Processing and Inventory.
• Conducted business analysis, writing functional specifications and training manuals to facilitate system understanding.
• Understanding of Financials, Manufacturing processes.
• Reviewed chart of accounts, created new GL accounts, established totaling accounts, and added dimensions for enhanced financial reporting.
• Creating Financial Statements using Dimensions.
• Training on use of GL reports using Dimensions.
• Creating Vendor Bank Accounts and testing BACs procedure.
• Creating Stock Posting Profiles and testing the GL posting of Receipts/Shipments and Invoicing.
• Fixed Asset setup, creating Fixed assets and running depreciation.
• Modified reports to enhance clarity and accuracy, ensuring better data interpretation for stakeholders.
• Modified reports to enhance clarity and accuracy, ensuring better data interpretation for stakeholders..

• Installing, Configuring & Managing Active Directory (Domain Controller).
• Creating, Configuring & Managing Users, Groups, Organizational Unit (OU) etc.
• Managing Group Policy on Users & Groups.
• Installing, Configuring, Authorization, Reservation of DHCP (Dynamic Host Configuration Protocol).
• Installation & Configuration of DNS (Domain Name System).
• Installed and configured remote desktop, terminal server, IIS (Internet Information Services), CA (Certificate Authority), and FTP (File Transfer Protocol) software for streamlined access and deployment.
• Established storage quotas for users, managing disk space effectively through compression and encryption permissions.
• Configuring Shadow Copy, Backup, Scheduling Backup.
• Designed and set up user profiles, ensuring personalised computing environments (local, roaming & mandatory).
• Planning & Implementing Secure Wireless Network.
• Peer to Peer Networking, Server Based Networking, Installation & Configuration of Network Printers.
• Installation of Windows with Network Installation, Unattended Installation, Remote Installation Services (RIS).
• Installation, Configuration of NAT (Network Address translator), ICS (Internet Connection Sharing).