Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic

Kuldeep Rana

Gurgaon,Haryana

Summary

  • Summary/Professional skills
  • A result-oriented professional with 4 years of extensive experience in Operation Engineer. inclusive, 1st & 2nd level support in the IT industry.
  • Able to communicate & deliver a message with good interpersonal skills.
  • Goal-oriented and a team player with leadership qualities.
  • Motivated by internal standards of performance to deliver quality results.
  • Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
  • Customer-focused, a collaborator, and able to work on multiple tasks with minimal supervision.

Overview

2
2
Languages
2
2
Certifications
6
6
years of post-secondary education
5
5
years of professional experience

Work History

Field Tech Senior Associate

NTTDATA
Gurgaon, Haryana
10.2019 - Current
  • Executes service delivery (IMAC, Break Fix, Desk Side Support) according to Client policies & procedures.
  • Performs troubleshooting, parts replacement, system upgrades, and basic deployments and repair on Client assets.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps.
  • Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations.
  • Escalate to lead or according to Client service management processes on issues that impact a Client End User and/or entire operation at site.
  • Installs, maintains, and optimizes desktop/notebook configurations at Client site.
  • Worked with MasterCard customers to understand needs and provide excellent service.

System Engineer

Net Connect Pvt. Ltd. & Vserv Infosystem :- Client Honda Motorcycle and scooter Pvt Ltd
Gurgaon , Haryana
07.2018 - 10.2019
  • Collaborated with engineers in new product introduction phases to develop and verify design changes.
  • Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 3000 users.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.

Desktop Support Engineer

Ambiance Mall Vasant Kunj New Delhi
New Delhi , Delhi
09.2016 - 07.2018
  • Responsible for troubleshooting issues related to Desktop, Laptop Hardware Printer.
  • Provide support to CCTV System like DVR and LAN Switch connectivity for Security surveillance.
  • Installs maintain and optimize desktop /notebook configurations.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repair services.
  • Instruct the user in the operation and maintenance of the system.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

Education

GCHNP - Hardware And Networking

Garud Infotech Gurgaon
Gurgaon Haryana
05.2012 - 05.2013

BCA - Computer And Information Sciences

MDU University Rohtak Gurgaon
07.2010 - 05.2013

Class X & XII -

UP State Board
05.2008 - 05.2010

Skills

Operating System, Win 10 ,MAC

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Certification

ITIL 4

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursCompany CultureWork from home optionHealthcare benefitsPersonal development programsCareer advancementTeam Building / Company Retreats

Timeline

ITIL 4

06-2020

DELL EMC Certified

01-2020

Field Tech Senior Associate

NTTDATA
10.2019 - Current

System Engineer

Net Connect Pvt. Ltd. & Vserv Infosystem :- Client Honda Motorcycle and scooter Pvt Ltd
07.2018 - 10.2019

Desktop Support Engineer

Ambiance Mall Vasant Kunj New Delhi
09.2016 - 07.2018

GCHNP - Hardware And Networking

Garud Infotech Gurgaon
05.2012 - 05.2013

BCA - Computer And Information Sciences

MDU University Rohtak Gurgaon
07.2010 - 05.2013

Class X & XII -

UP State Board
05.2008 - 05.2010

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Kuldeep Rana