Kuldeep Rana
Gurgaon,Haryana
Summary
- Summary/Professional skills
- A result-oriented professional with 4 years of extensive experience in Operation Engineer. inclusive, 1st & 2nd level support in the IT industry.
- Able to communicate & deliver a message with good interpersonal skills.
- Goal-oriented and a team player with leadership qualities.
- Motivated by internal standards of performance to deliver quality results.
- Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
- Customer-focused, a collaborator, and able to work on multiple tasks with minimal supervision.
Overview
2
2
Languages
2
2
Certifications
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Field Tech Senior Associate
NTTDATA
Gurgaon, Haryana
10.2019 - Current
- Executes service delivery (IMAC, Break Fix, Desk Side Support) according to Client policies & procedures.
- Performs troubleshooting, parts replacement, system upgrades, and basic deployments and repair on Client assets.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps.
- Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations.
- Escalate to lead or according to Client service management processes on issues that impact a Client End User and/or entire operation at site.
- Installs, maintains, and optimizes desktop/notebook configurations at Client site.
- Worked with MasterCard customers to understand needs and provide excellent service.
System Engineer
Net Connect Pvt. Ltd. & Vserv Infosystem :- Client Honda Motorcycle and scooter Pvt Ltd
Gurgaon , Haryana
07.2018 - 10.2019
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
- Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 3000 users.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
Desktop Support Engineer
Ambiance Mall Vasant Kunj New Delhi
New Delhi , Delhi
09.2016 - 07.2018
- Responsible for troubleshooting issues related to Desktop, Laptop Hardware Printer.
- Provide support to CCTV System like DVR and LAN Switch connectivity for Security surveillance.
- Installs maintain and optimize desktop /notebook configurations.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Instruct the user in the operation and maintenance of the system.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Education
GCHNP - Hardware And Networking
Garud Infotech Gurgaon
Gurgaon Haryana 05.2012 - 05.2013
BCA - Computer And Information Sciences
MDU University Rohtak Gurgaon
07.2010 - 05.2013
Class X & XII -
UP State Board
05.2008 - 05.2010
Skills
Operating System, Win 10 ,MAC
WSUS
Field technical services
Microsoft Technology Associate
In-field technical support
Troubleshooting technical issues
Technical support and assistance
Remote support
Firewalls, VPNs and security products
Verbal and written communication
Active Directory
Certification
ITIL 4
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursCompany CultureWork from home optionHealthcare benefitsPersonal development programsCareer advancementTeam Building / Company RetreatsTimeline
ITIL 4
06-2020
DELL EMC Certified
01-2020
Field Tech Senior Associate
NTTDATA
10.2019 - Current
System Engineer
Net Connect Pvt. Ltd. & Vserv Infosystem :- Client Honda Motorcycle and scooter Pvt Ltd
07.2018 - 10.2019
Desktop Support Engineer
Ambiance Mall Vasant Kunj New Delhi
09.2016 - 07.2018
GCHNP - Hardware And Networking
Garud Infotech Gurgaon
05.2012 - 05.2013
BCA - Computer And Information Sciences
MDU University Rohtak Gurgaon
07.2010 - 05.2013
Class X & XII -
UP State Board
05.2008 - 05.2010