Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Hobbies
Timeline
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Kuldeep Saroj

Kuldeep Saroj

NEW DELHI

Summary

At Marriott International, I work as a Loyalty and Care Service Associate, providing exceptional customer service and support to our valued guests and members. I create engaging and personalized communications and offers that enhance customer loyalty and satisfaction, using my content strategy skills and online marketing tools and i also know to operate operate PMS opera software which is used for check-in and checkout.

Overview

6
6
years of professional experience

Work History

Loyalty Care Associate

Marriott International
Gurgaon
01.2024 - Current
  • Loyalty management is a strategic approach that businesses use to cultivate and retain loyal customers. It involves developing programs and initiatives to reward repeat customers.
  • Communicate with guests: Respond to calls and emails in a friendly and helpful manner.
  • Provide a solution to the guests who face problems regarding the website as well as their membership.
  • Deals with the higher complaints, such as guests faced during their stay.

Sales and Service Associate

Marriott International
Gurgaon
03.2023 - 01.2024
  • Greeted customers and assessed their needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved international, as well as national, customer complaints in a professional manner.
  • Assisted with training new associates on processes and procedures.

Guest Service Officer

Hyatt Regency Gurgaon (445 keys)
Gurgaon
01.2022 - 03.2023
  • Greeted guests and provided assistance with check-in and check-out procedures.
  • Monitored guest satisfaction levels by responding to inquiries, resolving complaints, and addressing concerns in a timely manner.
  • Processed credit card transactions for payment of room charges and incidentals.
  • Maintained an accurate record of all guest accounts using the computerized system.
  • Ensured proper handling of cash drawer during shift operations.
  • Organized group bookings including assigning rooms, taking deposits, managing guest lists, and coordinating billing instructions.

Industrial Trainee

Taj West End
Bangalore
01.2019 - 06.2019
  • Interacting positively with hotel staff.
  • Maintaining a training logbook.
  • Participated in team meetings to discuss operational updates and changes.
  • Observed workers performing tasks related to the operations.

Education

Bachelor of Science - Hospitality And Hotel Administration

Chhatrapati Shahu Ji Maharaj University, Kanpur
Kanpur, UP
07-2020

Skills

  • Communicate well, both verbally and in writing
  • Upselling skills
  • Problem solving
  • multitasking
  • Active listener

Affiliations

  • Member of organizing committee of "World Tourism Day 2017, 2018,2019.
  • participated in webinar on "how hotel operation's will change after Covid" on june 5 2020.
  • participated in Run for Unity on 10th janaury 2017, green park stadium, kanpur.
  • &member of Organizing Committee of Edufest and tourism Day 2017 &2018

Languages

Hindi
First Language
English
Intermediate (B1)
B1
french
Beginner (A1)
A1

Hobbies

  • Travelling
  • Reading Books

Timeline

Loyalty Care Associate

Marriott International
01.2024 - Current

Sales and Service Associate

Marriott International
03.2023 - 01.2024

Guest Service Officer

Hyatt Regency Gurgaon (445 keys)
01.2022 - 03.2023

Industrial Trainee

Taj West End
01.2019 - 06.2019

Bachelor of Science - Hospitality And Hotel Administration

Chhatrapati Shahu Ji Maharaj University, Kanpur

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Kuldeep Saroj