Ids software
KULDEEP SHARMA
Agra
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Reliable [Job Title] well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
5
5
years of professional experience
2
2
Languages
Work History
BACK TO BACK FRONT OFFICE SUPERVISOR
SIDHARTH RAGHUBANSHI
MAHARASTRA NANDURBAR
02.2023 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
PANCH PHORON KITCHEN. SOFTWARE
PRADEEP KUMAR SATPATHY
Greater Noida, India
12.2022 - 04.2023
- Increased software development efficiency by implementing Agile methodologies and streamlining team communications.
- Led cross-functional teams to successfully deliver high-quality products within budget and on time.
- Enhanced user experience by designing intuitive interfaces and collaborating with UX/UI designers.
- Reduced production costs with strategic vendor management and negotiation of contracts.
- Improved system stability by conducting thorough code reviews and implementing robust testing protocols.
- Mentored junior developers, fostering their growth and enhancing overall team performance.
P.G SONS HOTEL RESORT AND FRONT OFFICE SUPERBIZER
SIDHARTH RAGHUBANSHI
MAHARASTRA NANDURBAR
02.2019 - 01.2021
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained a welcoming atmosphere at the front desk, addressing guest inquiries promptly and professionally.
- Streamlined reservation procedures for improved booking accuracy and increased room occupancy rates.
- Developed strong relationships with guests, resulting in repeat business and positive online reviews.
- Assisted in training new team members on hotel policies and procedures, contributing to a cohesive front office team.
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
Education
GED -
GANGA INTER COLLEGE
SETHRAPUR 05.2017
High School Diploma -
SANT V.N PUBLIC SCHOOL
ARTONI AGRA 06.2016
Skills
- Guest Relations Management
- Reservation Management
- Basic accounting
- Professional Appearance
- Hotel software knowledge
- Data Entry Efficiency
- Microsoft Office
- Front Office Management
- Guest Registration
CRICKET
CRICKET IS MY HOBBY AND MY PASSION .I HAVE BEEN PLAYING CRICKET SINCE I WAS
A YOUNG BOY, AND I HAVE ALWAYS ENJOYED THE THRILL AND EXCITEMENT OF THE
GAME . I FIND CRICKET TO BE A CHALLENGING AND REWARDING SPORT ,AND IT BRINGS
ME A GREAT SENSE OF SATISFACTION AND ENJOYMENT .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementSoftware
Telly
Petpooja software
Royal pos software
Interests
Ids software
Timeline
BACK TO BACK FRONT OFFICE SUPERVISOR
SIDHARTH RAGHUBANSHI
02.2023 - Current
PANCH PHORON KITCHEN. SOFTWARE
PRADEEP KUMAR SATPATHY
12.2022 - 04.2023
P.G SONS HOTEL RESORT AND FRONT OFFICE SUPERBIZER
SIDHARTH RAGHUBANSHI
02.2019 - 01.2021
GED -
GANGA INTER COLLEGE
High School Diploma -
SANT V.N PUBLIC SCHOOL