Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Kuldeep Sharma

PKL

Summary

I am a highly motivated, passionate, resourceful, outgoing, and detail-oriented professional with a year and a half of experience in both Information Technology and Cloud computing. My willingness to improvise and listen to others, and strong determination to succeed, is what defines me. Throughout my career, I have demonstrated a strong work ethic and a commitment to continuous learning. I am a results-driven individual who is passionate about delivering exceptional work and contributing to the success of the team and organization.

Overview

4
4
years of professional experience

Work History

HOSTING TECHNICIAN

WORLDWIDE / TELUS
01.2024 - Current
  • Provide technical assistance via helpdesk, email, or phone.
  • Recommend cloud hosting solutions to customers.
  • Coordinate and manage internal private cloud hosting migrations.
  • Coordinate and manage Veeam cloud backup and replication services.
  • Troubleshoot email issues on various hosted platforms, including Exchange Online, and Office 365.
  • Analyze current capabilities and environment requirements.
  • Recommend improvements to the environment and work plan.
  • Develop solutions and a working structure to deliver and support the integration of future additions.
  • Resolve unanticipated problems.
  • Ensured the maintenance and updating of infrastructure and equipment.
  • Meet customer requests according to contractual terms and offer advice in defining new requirements.
  • Technical Support: Provided high-level technical assistance to resolve complex issues and escalations that cannot be handled by L1 and L2 technicians.
  • This includes diagnosing and troubleshooting network and system issues.
  • Implement and maintain Splunk infrastructures and configurations.
  • Monitor all systems, applications, hosts, data ingestion, forwarder status, system health, and license consumption.
  • Collect and assess system metrics.
  • Customer interaction to determine requirements and success factors for requests.
  • Provided guidance and training to customers.
  • Created and maintained manageable processes and documentation for all aspects of administration and development.
  • Develop customized dashboards, search jobs, alerts, and data models.
  • Complete Splunk system installation, upgrade, and migration.

SOFTWARE DEVELOPER

USNR
01.2022 - 06.2023
  • Shipped high-quality, well-tested, secure, and maintainable code
  • Develop and maintain robust, scalable, and efficient full-stack applications
  • Implemented responsive and visually appealing user interfaces using modern front-end frameworks and technologies
  • Collaborated closely with cross-functional teams, including product owners, designers, and other engineers, to understand and address business requirements effectively
  • Did code reviews, providing constructive feedback and ensuring code quality and adherence to coding standards
  • Ensure seamless integration of front-end and back-end components, focusing on optimal performance and user satisfaction
  • Contributed to a positive and innovative team culture
  • Worked closely with the leadership and product owner to help address business needs while maintaining engineering standards and paying down technical debt
  • Experiment with and recommend new technologies that simplify or improve our stack.

Developer/Internship

Covalent
08.2021 - 12.2021
  • It was a school final project to make crypto currency receipt generator, I led a team of two students to develop the Project
  • Create UI from scratch, and this was a completely new experience for our team as we have never worked with a client before
  • We did face some problems while developing this project over the period of 4 months
  • As time was a factor, we were unable to meet a few requirements
  • The major problems we faced were finding the right API’s which meet the client’s requirements
  • As we used unified API, we had to edit and integrate them, which was a really challenging task, as there are always some functions that we require that was missing from the API’s
  • Our project basically had 5 features: Currency change: Displaying different currencies for the users to select from as a type of payment
  • User-Email: A user can put in their email address in order to receive their transaction receipt in a form of PDF
  • Logos: Our webpage uploads various kinds of logos for the crypto coin and regular currency
  • Disclaimer: Add option to edit disclaimer
  • Download option: We had to put a function for the user to download the generated receipt in the form of the pdf
  • In the end, we just had to integrate all these features into webpages
  • The Development Model: The development model we chose for building our project was Agile
  • We decided so as we already studied the model in our Software Engineering course, and we also saw that it suited our development processes
  • This includes: Discovering a requirement
  • Implementing the requirements which includes design and development
  • Testing the coded requirement that is compiling and checking for any errors
  • Deploying the feature in the project on the mobile phone browser
  • Reviewing any changes if needed.

IT Help Desk

Geek Squad BESTBUY
01.2021 - 07.2021
  • Plans and manages a Customer Service support operation for the BESTBUY
  • Responsibilities include supervision of department staff; development and support of policies, procedures, and service level agreements; support and management of help desk tools; identification and communication of system response and downtime issues; development of key problem management metrics and analyzing metrics to aide in defining operational effectiveness and success
  • Develops processes & procedures for the Service Desk support area
  • This includes service level agreements (SLA’s), escalation procedures, triage workflows, etc
  • Oversight of Knowledge Documentation to include development, review/QA, standardization and publishing of knowledge articles for both technical teams as well as end-users
  • Prepares management reports on productivity, SLA commitments, peak volume metrics, category volumes, etc
  • Manages escalation processes, coordinates problem management execution, ensures proper documentation on issues and issue resolution
  • Monitoring and technical support for client networks including computers, servers, switches, routers, firewalls and other specialty equipment
  • Support software solutions including Microsoft’s desktop and cloud product lines
  • Open, review, resolve, manage, close support tickets
  • Provide services via onsite appointments or remote system access/telephone/online session
  • Participate in delivery technology projects.

Education

Degree in Computing Science -

Thompson Rivers University

LLQP certificate -

Durham College

Skills

  • Python
  • jQuery & AJAX
  • C
  • Microsoft Office
  • Bug testing
  • Database Management
  • Social media
  • WordPress
  • Software development
  • Technical writing
  • Experimentation
  • Cloud server
  • MySql & Sql lite
  • HTML, PHP and JavaScript
  • Troubleshooting
  • Customer Relations
  • Sales
  • Communication
  • Marketing skills
  • Negotiation skills
  • Writing skills
  • Customer service skills
  • Administrative skills
  • Leadership skills
  • Listener
  • Contributor
  • Time management
  • Customer oriented
  • POS
  • Teamwork

References

Available on request

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Advanced (C1)
C1

Timeline

HOSTING TECHNICIAN

WORLDWIDE / TELUS
01.2024 - Current

SOFTWARE DEVELOPER

USNR
01.2022 - 06.2023

Developer/Internship

Covalent
08.2021 - 12.2021

IT Help Desk

Geek Squad BESTBUY
01.2021 - 07.2021

Degree in Computing Science -

Thompson Rivers University

LLQP certificate -

Durham College

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Kuldeep Sharma