Kuldeep Singh
Billing/Exception & AR Management Professional
Pune
Summary
Eagerly looking to serve responsible position; which will help me to impart my skills, knowledge, and abilities to achieve company goals as well as organization objectives with personal growth. I intend to contribute positively towards the growth and prosperity of the company.
Professional experience in Billing/AR Management & Dispute Management for Transportation/3PL Logistics Customer. Customer Service Support in fast paced, high volume environments. 10 Years' experience in Billing/ AR Management & Dispute Management, Logistic, Supply chain, EXIM documentation, Business Analytics. Handling Global End to End Billing/AR Management & Dispute Management process for CEVA Logistics & Top Energy/Electronic MNC's (Transocean, Western digital, Hitachi) for Asia pacific & Europe region. Stake holder management - with timely & accurate reporting. KPI maintenance for CEVA Customers (Lenovo, GM, Nike, Logitech, Transocean & SanDisk). Engage client to gather software requirements/business rules, and ensure alignment with development teams & identify deliverables with complete clarity of roles, responsibilities and timelines. Draft and maintained business requirements and align them with functional and technical requirements.
Overview
12
12
years of professional experience
Work History
Sr. Business Process Analyst (Supervisor)
Searce Co-Sourcing PVT LTD
01.2019 - Current
- Requirement gathering, defining project scope and objectives, creating SOP's & business blueprint maintaining database of approved documentation on regular basis
- Customizing reports to suggest or provide operational improvements on the basis of historic data on error & amount impact
- Analyze trends in Carrier/Cargo performance to find out the root cause on different problem/ delays and develop system solutions for improvement on timely invoice/shipment delivery
- Reconciliation of account receivables reports in order to Monitor freight audit services and Billing Dispute management
- Served as the communication liaison between carrier and FPC / CEVA Customer on invoice payment issues
- Identifying client business requirements, documenting, testing and implementing Software updates with the help of RPA (Robotics process automation) & EDI team
- Monitoring and testing new and updated rates in Rates Editor and its interfaces with carrier software to ensure freight rates are updated and calculating accurately
- Extracting data from database & creating reports based on that in MS Excel
- Identify alternative ways to reduce the manual work and increase the efficiency and accuracy
- Managing team of 07 Analyst / Sr
- Analyst involved in Invoice billing & AR reporting
- Quarterly/Monthly One-on-one with individual team members & Yearly performance reviews.
Business Process Analyst
Searce Co-Sourcing PVT LTD
10.2017 - 01.2018
- Transition of Logistics Billing/AR process from other service provider
- Process Documentation / SOP Creation
- Training of New users ( Billing & AR Process sand CEVA systems)
- Daily/Weekly calls with CEVA Leadership, Searce Management and Operations team.
Business Process Analyst
Searce Co-Sourcing PVT LTD
09.2015 - 05.2016
- Responsible for rating and auditing each shipment of the clients by applying different tariff charges as per the client's requirements
- Sending rated invoices to the clients & preparing different reports using MS Excel daily
- Transition End to End Logistics Billing/AR process implementation for multiple US Locations/Branches
- Maintaining Billing Logistics Billing/AR process KPI
- Reconciliation of account receivables reports & Billing disputes
- Forecasting & presenting weekly/Monthly Account Receivable stats.
Analyst
Searce Co-Sourcing PVT LTD
01.2012 - 08.2015
- Keeping a track of daily shipments moving within USA and status update to Client/Stake holders,End to End Logistics
- EDI implementation for invoice delivery
- Global invoice & AR management for countries (SG, GB, AU, SA, AE)
- Maintaining Billing/Receivables KPI.
Education
BCA -
AIMES, AIMES
H.S.C (Arts) - undefined
K.V. No 2, Vadodara, C.B.S.E
S.S.C - undefined
K.V. No. 2, Vadodara, C.B.S.E
Area Of Expertise
- Systems/Application Functional Personal
- IBM AS400 OFS
- CEVA Matrix TMS/SCM/WMS
- GetPaid, JDE
- MS Visio
- Advanced MS Excel, Charts/Pivots
- MS Word & PowerPoint
- Logistics or Shipment lifecycle
- Process improvement/ Strong analytics
- System/Process requirement gathering & Implementation
- Air/Ocean - Exports/Imports-Adhoc
- Contract Logistics
- CEVA Billing and Collections process
- Cash/Payment Reconciliation
- SOP/Process documentation
- Tariff Management
- Documentation & Customs
- Smart working
- Goal & object oriented
- Quick learner
- Affluent communicator
- Team Mentor & player
- Change oriented
Disclaimer
I do hereby declare that the particulars furnished by me above are true to the best of my knowledge and belief.
Timeline
Sr. Business Process Analyst (Supervisor)
Searce Co-Sourcing PVT LTD
01.2019 - Current
Business Process Analyst
Searce Co-Sourcing PVT LTD
10.2017 - 01.2018
Business Process Analyst
Searce Co-Sourcing PVT LTD
09.2015 - 05.2016
Analyst
Searce Co-Sourcing PVT LTD
01.2012 - 08.2015
BCA -
AIMES, AIMES
H.S.C (Arts) - undefined
K.V. No 2, Vadodara, C.B.S.E
S.S.C - undefined
K.V. No. 2, Vadodara, C.B.S.E
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