Kuldeep Singh
Bhilai
Summary
Experienced Operations and Customer Service professional with over 6 years in the industry. Educational background includes a BBA and a Diploma in Aviation Hospitality and Travel Management. Skilled in improving service delivery and optimizing operational efficiency.
Overview
8
8
years of professional experience
Work History
Radiology Support Liason
The Radiology Group
02.2023 - Current
- Facilitated smooth operations by coordinating between doctors and facilities.
- Provided essential support to radiologists and medical staff during imaging procedures.
- Ensured accuracy by retrieving missing data from various sources.
- Assisted in the preparation of final results for review and distribution.
Admin Assistant
Alchemy Consulting and Training
01.2020 - 02.2022
- Produced and refined inquiry forms, letters, and related documents.
- Assisted guests by welcoming them and directing them to service areas.
- Processed calls efficiently, answering questions or forwarding messages as necessary.
- Facilitated information flow by organizing incoming mail distribution effectively.
- Scheduled appointments and executed follow-up inquiries to maintain workflow.
- Secured quality training for trainees, ensuring program effectiveness.
- Supplied essential administrative support to enhance operations team productivity.
Customer Service Executive
InterGlobe Aviation Limited
12.2017 - 01.2020
- Managed reservations, including bookings, rescheduling, cancellations, and ticket issuance at counters.
- Verified customer IDs and checked in passengers with baggage, ensuring accurate weight monitoring.
- Profiled customers during check-in, providing information on DG regulations and cabin baggage rules.
- Executed boarding announcements, updated FIDS, addressed customer inquiries, and reconciled checked-in passengers.
- Oversaw arrival duties, controlled MHD, and coordinated with teams on AM, OHD, and DPR.
- Facilitated connections for passengers, keeping Ramp/Skipper and Duty Manager informed of delays.
- Ensured compliance with company policies and SOPs while maintaining professional appearance.
Education
High School Diploma - Aviation Hospitality Management.
International Institute of Aviation
Bhilai08.2018
BBA - Operations And Management.
Glocal University
Saharanpur07.2017
Skills
- Service excellence
- Customer engagement
- Communication proficiency
- Process optimization
- Leadership skills
LANGUAGES
English: Professional Working Proficiency, IELTS Score: 6.5 Band
Hindi: Full Professional Proficiency
Punjabi: Full Professional Proficiency
Hobbies and Interests
Basketball, Swimming, Dance
Timeline
Radiology Support Liason
The Radiology Group
02.2023 - Current
Admin Assistant
Alchemy Consulting and Training
01.2020 - 02.2022
Customer Service Executive
InterGlobe Aviation Limited
12.2017 - 01.2020
High School Diploma - Aviation Hospitality Management.
International Institute of Aviation
BBA - Operations And Management.
Glocal University
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