Kuldeep Tyagi
Delhi/NCR
Summary
A seasoned HR professional with a proven track record at Vodafone India Services Pvt. Ltd, adept in labor and employment compliance governance and fostering robust employee relations. Elevated compliance frameworks, achieving significant risk mitigation and process enhancements across multiple entities. Excelled in workplace investigations and compliance training, demonstrating proactive decision-making and strategic risk management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
ER & Compliance Lead- India
Vodafone India Services Pvt. Ltd
12.2018 - Current
- Company Overview: VOIS is a GCC of Vodafone Group, UK and partners with Group’s Telecom Operating companies in various countries for providing services in Technology, HR Ops, Finance, Enterprise business, International Customer Operations, SCM, Legal etc
- Owning and Governing end to end Statutory Compliances (Organizational, Employees and Contractors) under Indian Labour Laws, reporting to the HR Head- India center
- Part of HR Leadership Team
- Conducting periodical reviews with Senior Leadership team and legal and risk committees
- Responsible for managing a strong Governance and Control framework across entities and locations
- Labour law compliances for 12 legal entities, 12 locations, 15,000+ direct/indirect employees, Vendor management, On boarding, Off boarding of vendor, Contractor compliance, Comprehensive compliance checks, Statutory audits
- Supporting SLT with SME and Legal Opinion on Labour & Employment Laws and matters connected therewith
- Compliance risk assessment, mitigation plan, alignment of compliance and business
- Reviews and research on statutory Compliance requirements across business locations and nature of business
- Policies vetting and alignment with the statutory laws, apprising the SLT on changes in the dynamics of compliances, upcoming 4 Labour Codes
- Assisting with identifying relevant training needs and helping with planning training activities to ensure employees/ vendors are aware of their responsibilities regarding compliance
- Advice, counsel and sensitize employees / businesses on application of policies and procedures and requirement of relevant law/regulations
- Proactively highlighting compliance related issues and brings them to successful closure
- Mitigate risks for the entity by being vigilant and on high alert regarding the safeguards, controls and compliances
- Conducts periodic checks to provide risk-based oversight and assurance regarding compliance with policies, procedures, systems, contractual requirements, controls and governance requirements affecting business areas
- Working with Legal counsels on various policies drafts, responses on labour authorities, vendor contracts etc
- Reporting of compliance on Monthly basis through online Compliance Tools, Monthly review meeting, News Bulletins etc
- As Center of excellence, advise HR Operations and other business units on various employment matters and new process implementation
- Compliance lead for Apprentices Act implementation in VOIS India
- Conducting upskilling and capability development programs on compliances for HRBP, Corp
- Sec, Admin and other teams
- Vendor compliance audits, issuance of compliance certificate to the user departments for clearance of vendor bills
- Proactively engage stakeholders and team members actively in regular progress updates, changing landscape of labour laws, readiness and implementation of new labour codes, decisions and obtain stakeholder buy-in on recommendations
- VOIS is a GCC of Vodafone Group, UK and partners with Group’s Telecom Operating companies in various countries for providing services in Technology, HR Ops, Finance, Enterprise business, International Customer Operations, SCM, Legal etc
- Member and SPOC for Internal Complaint Committee (ICC) under POSH
- Planning, Implementation and delivering on Employee Relations strategy
- Accountable for the service delivery of the employee relations COE to quality, timing and cost targets, SLAs and KPIs; particularly in the context of all employee grievances/ speak ups
- Governance and monitoring of various ER issues across India center and developed a scalable model to make it global in alignment with industry best practices
- Leading Investigation of all ER issues (Code of conduct, disciplinary issues, Grievances, Conflict of Interest, Favoritism & biasness, Retaliation etc.) at all levels, in collaboration with Information Security, General Counsel and HRBP on need basis
- SLA adherence for all Speak-up closures, issuing charge sheet, conducting enquiry, recommendation and execution of consequential actions (warning/termination/discharge & dismissal)
- Conducting review of Investigation done by HRBP/Corp
- Sec team, assigning of the speak-up incidents, analyzing investigation report, advising on consequence actions
- Partnering with Corp
- Security team to ensure all HR actions with respect to investigations are closed within TAT, documented and shared with respective stakeholders
- Governing and owning all HR action for speak-ups and investigations
- Working closely with HR business partners to manage the resolution of all discipline and layoff cases within the agreed time frames to reach a final decision in accordance with labour law and company policies
Assistant General Manager- Personnel/HR (Compliances)
Aparajitha Corporate Services (P) Limited
Gurgaon
05.2011 - 12.2018
- Company Overview: Leading Labour Law Compliance Company/KPO in India
- Worked as Compliance Head PAN India as part of Leadership Team and Core Group of Aparajitha reporting into Chief Operating Officer
- Handled North India’s field HR compliance Operations and Client Relationship Management of Pan India offices for North India based 150+ clients with nature of businesses cutting across segments like Telecommunication, Telecom Infra, NBFC, Insurance, Consumer Electronics, Pharma, Hotels, FMCG, Retail Chains, IT/ITES, Consulting, Facility management, BPOs, Big 4 Audit Firms, Blue-chip companies, start-ups and in all stages of business life cycle
- Handled statutory compliances of 7000+ establishments in Pan India for more than 150 Clients with multiple entities and mixed workforce
- Ensured statutory compliances under various labour & employment laws and client relationship management for PAN India and Business Operations for North India
- Formulated labour law compliance framework determining compliance risks, compliance risk analysis and risk mitigation plan, HR Compliance audit, compliance implementation programs and trainings, Consulting and audit, Handover-takeover
- Contractors’ compliance audits for contract workforce management vendors
- Labour and employment law compliances during merger & acquisitions, takeovers, upstarts and closures
- Consultation and advisory role on various employment related matters, compliances in various critical situations
- Liaison with Labour departments, statutory authorities and other government agencies
- Regular interface with Top management and Senior Leadership Teams of customers
- Head of 6 Regional Offices in North India with a team of 70 people including 7 People managers, 10 team Leaders, Front end executives, client coordinators to manage PAN India compliances
- New client’s implementation, Compliance Health checks, statutory audits, Process improvements and new process developments, manpower planning for effective service delivery
- Configuration and reporting through Online Governance, Risk and Compliance tool
- Research on labour law related matters, equip customers with new judgements and outside in perspective
- Resource planning, budgeting, contract and scope finalization, negotiations, agreement renewals, people management, growth planning, escalation management
- Leading Labour Law Compliance Company/KPO in India
- Seamless compliance delivery to growing number of clients from 18 in 2011 to 200+ in 2018 with not even a single client exit due to operational reasons
- Amicably closed 1000+ critical Inspection & Notices and labour disputes
- Groomed team and developed Team Leaders
- Joined as Assistant Manager and grew upto the ranks of Assistant General Manager with 4 promotions in 7 years
Assistant Manager- H.R
Moolchand Medcity
Lajpat Nagar
03.2010 - 03.2011
- Company Overview: Multispecialty Hospital
- Done full-fledged Medical and Non-medical recruitment, lateral hiring, Job postings on portals, bulk hiring
- Payroll processing, attendance, leave, time office management
- Project lead for Launch of Diploma programs, affiliation and approval from MCI, designed course material, candidates’ enrollment for courses, certification, management of program life cycle
- Branding Activity Maintained contacts with N.G.Os (SARD, Dr
- Reddy’s foundation DRF, AAS All about staffing), Campuses, Institutions and employment exchanges for cost effective recruitment
- Disciplinary and integrity issues management
- Internal Audits, Competency mapping, Performance appraisals and performance reviews
- Multispecialty Hospital
Senior Executive- HR
Nirulas Corner House Pvt. Ltd.
04.2008 - 08.2009
- Company Overview: A renowned chain of Family style and Fine dining Restaurants in North India
- Sourcing and selection of candidates, New store openings, Mid-level and lateral hirings
- Onboarding, induction and trainings
- Payroll and Leave management, statutory compliance and vendor management
- Employee engagement, Rewards & Recognitions, Annual Salary reviews
- MIS Report, HOD reports, R&R Tracker, NSO hiring manual, Business partnering
- A renowned chain of Family style and Fine dining Restaurants in North India
Sales officer
Walter Bushnell Marketing Pvt. Limited
01.1999 - 01.2005
- Company Overview: A top ranked pharmaceuticals manufacturing and marketing company having PAN India presence
- Business development, Institutional Sales and Marketing
- A top ranked pharmaceuticals manufacturing and marketing company having PAN India presence
Education
Bachelors in law & Legislature -
Tagore Law College
Gurgaon, RajasthanM.B.A - HR
School of Management Studies IGNOU
New DelhiB.com -
C.C.S university
Meerut, U.P12th -
C.B.S.E Board
New Delhi10th -
C.B.S.E Board
New DelhiSkills
- Case Management
- Workplace Investigations
- POSH Inquiry and program lead
- Labor and employment compliance governance
- Risk frameworks design and management
- Third-party management
- Employee Relations and Compliance training
- Proactive risk-based decision-making
- Risk mitigation
- Process design
- HR Operations
- Rewards
- Policies
Certification
- EDP in Human Resource Management from XLRI Jamshedpur
- Conflict Resolution through Mediation from IIT Madras
- Prevention of Sexual Harassment at Workplace from Lawskills academy
Personal Information
- Father's Name: Sh. Satyabir Tyagi
- Marital Status: Married
Timeline
ER & Compliance Lead- India
Vodafone India Services Pvt. Ltd
12.2018 - Current
Assistant General Manager- Personnel/HR (Compliances)
Aparajitha Corporate Services (P) Limited
05.2011 - 12.2018
Assistant Manager- H.R
Moolchand Medcity
03.2010 - 03.2011
Senior Executive- HR
Nirulas Corner House Pvt. Ltd.
04.2008 - 08.2009
Sales officer
Walter Bushnell Marketing Pvt. Limited
01.1999 - 01.2005
Bachelors in law & Legislature -
Tagore Law College
M.B.A - HR
School of Management Studies IGNOU
B.com -
C.C.S university
12th -
C.B.S.E Board
10th -
C.B.S.E Board
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