A highly skilled and experienced in Mall Operations and Retail Management with a proven track record of overseeing the smooth operation of mall facilities, driving customer satisfaction, and delivering exceptional results. Seeking a challenging position that will allow me to utilize my skills and expertise to contribute to the success of the organization.
-Oversaw the day-to-day operations of the mall, ensuring the smooth running of all facilities and services.
-Managed a team of 50 employees, including maintenance staff, security personnel, Housekeeping staff and provided training and guidance to ensure optimal performance.
-Maintained positive relationships with tenants, resolving any issues promptly and ensuring customer satisfaction.
-Collaborated with the marketing team to develop and implement effective marketing campaigns, resulting in a increase in foot traffic and a increase in revenue.
-Collaborated with sales and marketing departments to support client acquisition.
-Built and maintained positive relationships with clients and partners, providing exceptional customer service and ensuring customer satisfaction.
-Identified and pursued new business opportunities, resulting in a 25% increase in sales revenue and a 10% increase in customer base.
-Assisted the Store Manager in managing daily store operations, including sales, customer service, merchandising, inventory management, and employee supervision.
-Supervised a team of 15 employees, providing training, coaching, and feedback to ensure exceptional customer service and sales performance.
-Conducted regular inventory audits and implemented effective inventory management processes, resulting in a 20% reduction in stock loss.
Mall operation
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