Kuldip M. Gaikwad
Pune
Summary
An Operations Manager seeking a role with an Organization that will utilize my Creativity, Leadership, Supervision & Problem-Solving Skills to benefit mutual Growth & Success
Overview
4
4
years of professional experience
Work History
Assistant Manager
BLINKIT
Pune, India
04.2025 - Current
- Assisted in managing daily operations and coordinating team activities to enhance productivity.
- Developed training materials and conducted onboarding sessions for new staff members.
- Implemented process improvements to streamline workflows and increase efficiency.
- Monitored inventory levels and coordinated supply orders to maintain optimal stock availability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shift Manager
Big Basket
04.2022 - Current
- Being from a QSR background successfully operated a Dark Store of 500-550 orders with a team of 40 employees
- Conducted daily Quality checks for F&V and FMCG products to serve the best quality to the customers.
- Responsible for store operation including inward, outward, inventory and delivery.
- Making sure the SLA is Achieved with good Customer Experience & Delighting the Customer with appropriate solution.
- Conducted regular Training Sessions with Staff while directing them the required activities to achieve the Stores Matrix.
- Maintaining Metrix as per sop given by company fill rate complaints OTD
- Deal with all issues that arise from staff or customers (complaints, grievances etc.)
Team Leader
Instacart Services Pvt. Ltd
12.2021 - 01.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Developing and implementing a timeline to achieve targets.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Creating a pleasant working environment that inspires the team.
- Contributing to the growth of the company through a successful team.
Education
Bachelor of Arts -
Savitribai Phule University
01.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Workload management
Hobbies and Interests
Art & Crafts, gym, Listening to music
Disclaimer
I hereby declare that the information is true to the best of my knowledge (Kuldip M. Gaikwad.)
Timeline
Assistant Manager
BLINKIT
04.2025 - Current
Shift Manager
Big Basket
04.2022 - Current
Team Leader
Instacart Services Pvt. Ltd
12.2021 - 01.2022
Bachelor of Arts -
Savitribai Phule University