Kuldip Varman
Ops Manager - Service Delivery & Account Management
Hyderabad
Summary
Experienced Operations Manager and skilled leader with over a decade of expertise in planning and problem-solving. Results-oriented and adaptable in cultivating teams, streamlining processes, and boosting efficiency. Strong grasp of industry trends, effective communication abilities, keen eye for enhancement opportunities, and strategic mindset for impactful changes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Sutherland Global Service
09.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Responsible in meeting/exceeding Key Result Areas (KRAs) across teams & effective management and the delivery of strategic objectives.
- Supervise, and monitor overall operations and support Sr. Mgr in day-to-day operations & people
management. - Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Service Delivery Associate Manager
Accenture Solutions Private
01.2018 - 04.2024
- Analyzed data trends in service delivery metrics to identify areas for improvement and implement necessary changes accordingly.
- Proactively identified potential risks in project execution plans or escalation paths; took corrective actions when needed.
Senior Process Associate
Tata Consultancy Services
12.2010 - 12.2017
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
Education
Bachelor of Commerce - Commerce & Accounts
University Of Calcutta
Kolkata, India 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Operational efficiency
KPI tracking
Decision-making
Client relationships
Team leadership
Certification
[Lean Six Sigma Black Belt] Certification#ZSSBB121144837
Timeline
Operations Manager
Sutherland Global Service
09.2024 - Current
[Lean Six Sigma Black Belt] Certification#ZSSBB121144837
02-2024
Service Delivery Associate Manager
Accenture Solutions Private
01.2018 - 04.2024
Senior Process Associate
Tata Consultancy Services
12.2010 - 12.2017
Bachelor of Commerce - Commerce & Accounts
University Of Calcutta
04.2001 -
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