KULDIPSINH JHALA

Seeking a challenging position in a reputed organization to enhance my career in the field of CUSTOMER RELATIONSHIP MANAGEMENT / CONTENT WRITING / SAP MM, whereby I can apply my experience and skills, improve processes and apply best practices towards achieving business goals in a dynamic environment.

Creative, skilled and accomplished professional offering 11+ years of diversified experience in the field of Customer Relationship Management, Customer support, Content Writing and SAP MM End User; presently working with Avista Web Technology Pvt. Ltd., Vadodara as Product - Client Product Coordinator.

Closely working with customers and understanding their requirements Ability to create digital videos for marketing on platforms such as YouTube Ability to provide a high level of Customer Service, surpassing market standards and maintain healthy relationship with peers and competitors.

Significant exposure in Content writing and publishing content in web pages and web sites Ability to generate content in a clear and precise manner and according to client’s requirements.

Responsible for conducting research and writing content Acknowledged for unwavering commitment to providing exceptional customer service, led by examples and establishes a professional work environment based on respect Adaptable with good communication & interpersonal skill, proficient in analysis & decision-making, demonstrates ability to work effectively in the highly competitive service industry.

Knowledgeable with strong background in product management, delivering impactful product strategies and successful product launches. Demonstrated expertise in market analysis and cross-functional team leadership. Proven ability to drive product development and manage lifecycle processes effectively.

• Date of Birth: 07/26/84
• Marital Status: Married

• Customer Relationship Management
• Content Writing
• Corporate Communication
• SAP MM Basic
• Customer Service & Support
• Team Management
• Escalation / Queries Handling
• Excellent Communication Skills
• Problem Solving Ability
• Complaints & Grievances Handling