Kulpreet Arora

Built up and managed the portfolio of 21+ cr through acquisition of distributors and regional brands with zero expenditure on advertisement and marketing.

Clocking 10-12% growth month on month with activation to transaction rate is 60% plus.

Sticking to zero NPA so far by onboarding quality accounts on the basis of ledger analysis & building strong relationship with all external stakeholders.

Enhancing retailer experience by enabling new features in application on the basis of constant feedback from the market.

Managing P&L of an entire portfolio by closing deals at higher rate and optimum utilization of resources.

Built up supply & managed operations for C2C business as per quality benchmark with efficient cost and stipulated TAT.

On-boarded 10 workshop vendors in Delhi-NCR after accessing the capacity, infrastructure and price negotiation.

Managing daily operations of refurbishment and quality inspection of 60+ cars per day at services centers.

Managing inventory of 600 cars across all workshops at a given point based on ageing and valuation.

Built up robust processes in MRL (Mega Refurbishment Lab) and yards for quality inspection which helped to reduce CX complaints by 24%. Efficiently implemented yard repair project to save logistic cost.

Buffed micro market from (-10%) to (+19%) take rate and increased revenue by 3X

Recognized for acquiring new travel partners, production houses and corporate to generate offline demand.

Handling team of demand manager, corporate sales manager and events manager to focus on hunting and farming of accounts from assigned zones.

Launched events product in Chandigarh tri-city and Punjab.

Managing P&L of micro market by taking various cost effective measures to improve productivity.

Constructed and handled team of channel partners/DST vertical to deliver voice and data post-paid numbers growth by acquiring quality SME/MSME accounts.

Focused on acquiring army accounts by entering into fixed tenure agreement for sustainable revenue which helped to improve ARPU.

Delivered net add growth month on month by controlling COA (cost of acquisition) and reduced churn count.

Structured and implemented processes in sales and operations both to improve productivity of FOS, tele-callers and DST.

Closely worked with credit control team for timely collection of billing amount and prompt actions on customer escalations related to service and other technical issues.

Improved ARPU by providing complete range of travel solutions like international calling cards, data cards, forex cards and insurance policy.

Hunted new accounts and outskirts areas by cold calling/tele-calling/referrals and eventually did farming of those accounts to generate recurring revenue.

Focused on tie up with schools for group travelling of students to USA which helped to reduced CAC (customer acquisition cost).

Closely worked with central product team to create customized tariff plans as per the need of the corporate.

Understanding and analyzing the current investment of the clients and suggesting them good avenues for investment

Masterminding with central product and research team for designing optimized portfolio for the clients keeping their needs in mind.

Accord prompt and regular service to clients and periodically review their investment needs to determine whether market changes, life changes, economic changes or financial performance indicate a need for portfolio reassessment.