KULPREET KAUR
Bengaluru
Summary
Analytical and results-driven Data Science professional with a Master’s degree in Data Science (Business Analytics) and 8+ years of progressive experience in customer support, further leveraging data analytics to optimize operations and resolve complex systematic issues. Proven expertise in data mining, advanced statistical analysis, and machine learning to classify trends, track customer pain points, and automate report generation from large data dumps. Adept at transforming complex technical data into dynamic, interactive dashboards (Power BI/Python) to provide high-impact, actionable policy inputs for senior leadership and top management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Solution Consultant-II
Hewlett Packard Enterprise
Bangalore
07.2022 - Current
- Systematic Trend & Complaint Analysis: Owned the end-to-end classification and analysis of complex technical escalations and customer pain points, identifying emerging systemic issues to mitigate operational risks.
- Data-Driven Insights for Management: Partnered with Customer Experience Recovery teams and Product Engineering to translate raw operational data into high-quality technical insights and policy recommendations for senior management.
- Root Cause Analysis & Data Mining: Diagnosed intricate system behaviors through systematic data mining of massive infrastructure log data, applying statistical reasoning to minimize customer downtime.
- Process Automation: Spearheaded continuous improvement initiatives to automate repetitive data workflows and report generation, drastically reducing manual processing time.
Technical Solution Consultant-I
Hewlett Packard Enterprise
Bangalore
11.2017 - 06.2022
- End-to-End Incident Management: Delivered 24x7 remote technical support for HPE Storage Arrays, Backup/Nearline products, and Physical Tape Libraries serving US and Canadian enterprise clients.
- Customer Focus: Maintained high customer satisfaction by ensuring rapid, accurate issue resolution and proactive communication throughout the support lifecycle.
- Data-Driven Support: Leveraged analytical skills to collect, organize, and interpret large volumes of technical data, enabling precise troubleshooting and informed decision-making.
- Collaboration: Coordinated across multiple functions to ensure seamless service delivery and alignment with regional customer experience priorities.
Education
Master of Science - Data Science (Specialization in Business Analytics)
Liverpool John Moores University
England04.2024
B.Tech - ECE
I.K.Gujral Punjab Technical University
Jalandhar04.2017
12th - CBSE (Non Medical)
Kamla Nehru Public School
Phagwara, PB01.2013
Skills
- Data Analytics & Modeling: Data Mining, Predictive Modeling, Machine Learning, Advanced Statistical Analysis, Trend Analysis
- Tools & Technologies: Python, R, SQL, Power BI, Advanced Excel, Log Analysis
- Domain Expertise: Systematic Classification of Complaints, Customer Pain Point Identification, Process Automation, Root Cause Analysis
- Leadership & Communication: Cross-functional Collaboration, Strategic Reporting for Top Management, Performance Management
Certification
- ITIL v4 Certified
- PMP/CAPM trained
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Accomplishments
Predictive Marketing Analytics & Media Mix Modeling | ElecKart
Engineered a comprehensive Marketing Mix Model for a Canadian e-commerce retailer to evaluate the elasticity and effectiveness of multi-channel marketing levers over a one-year period. Conducted sub-category analysis for high-volume segments (Camera Accessories, Gaming Accessories, Home Audio) to isolate driving variables, culminating in an optimal budget allocation framework designed to maximize future acquisition and revenue.
Engineered a comprehensive Marketing Mix Model for a Canadian e-commerce retailer to evaluate the elasticity and effectiveness of multi-channel marketing levers over a one-year period. Conducted sub-category analysis for high-volume segments (Camera Accessories, Gaming Accessories, Home Audio) to isolate driving variables, culminating in an optimal budget allocation framework designed to maximize future acquisition and revenue.
Timeline
Technical Solution Consultant-II
Hewlett Packard Enterprise
07.2022 - Current
Technical Solution Consultant-I
Hewlett Packard Enterprise
11.2017 - 06.2022
Master of Science - Data Science (Specialization in Business Analytics)
Liverpool John Moores University
B.Tech - ECE
I.K.Gujral Punjab Technical University
12th - CBSE (Non Medical)
Kamla Nehru Public School