Kulsoom Najaf
Analyst II, Siri Grading
Hyderabad
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Analyst II, Annotation Grading
Apple India Pvt. Ltd
Hyderabad
12.2019 - Current
- As a member of Siri Team's pilot batch, worked on data significance on internal tools to help Siri enhance and deliver the best customer results.
- Worked with Siri CR (Conflict Resolution) grading team as Subject Matter Expert (SME).
- Analysis of data in collaboration with ML engineering team
- Reorganize systematic responses to Siri data in relation to policies, as well as demonstrate language assessment and dialect use in Siri
- Through iBuddy program, I trained group of ten Siri Grading Analysts and assisted them in passing certification.
- Created and redesigned Keynotes for training process
- In charge of process enhancement Focus groups as part of Siri Grading Team initiative to certify new hires
- Grader Portal enhancement automation concept was evaluated and modeled, and it was shared under tool enhancement ideas for Siri
- Direct efforts to improve process by sharing new ideas and initiatives
- Worked tirelessly to improve overall quality, productivity, and performance of new hires through mentoring, feedback, and checkout calls
- Lead in-depth analysis of business performance versus business growth
- Assisted projects by gathering and reviewing preliminary data with data analysis and communication findings
- Responsible for delegating daily tasks/projects to junior-level employees on variety of projects
- Strong communication and verbal skills to communicate with business users and technical teams effectively
- Proven ability to set priorities and manage multiple tasks with accuracy and keen eye for detail
- Worked on large/complex global project lead and manage initiative for process improvement in analysis and business processes
- Capability to work in high-performing virtual teams that are highly collaborative
- Provide actionable data to aid in improvement of internal tools
- Led team communications about metric results, policy compliance, corrective action, and conflict resolution
- Collaboration with training team on best practices, tools, and process enhancement for team
- Top team performer in terms of quality and productivity, as well as maintaining all metrics
- Served as volunteer champion and organized monthly employee engagement events globally.
Specialist, Order Management
Dell International Pvt. Ltd
Hyderabad
05.2017 - 12.2019
- Troubleshoot all sales orders and assist in identifying and implementing various improvements to all management processes
- POC for training and process documentation
- POC for allocating queues and documents
- Worked as quality auditor for Dell Order Processing RPA team
- Managing squad in absence of team leadership
- Participated in tool reviews with development teams
- Prepare and update various sales orders using appropriate FSR ticket system, and provide update on status of all orders
- Managed and handled fusion queue for order management
- Worked on tools like DSA, GAMA, GCM, GOV, FSR, YODA, FMPRO, DOMS
- Tracked initial client and stakeholder requests and maintained status reports under stakeholder management
- Improved operational efficiency
- Monthly, quarterly and yearly team stacks reporting
- Tested new automation tools and worked on various UAT team data quality and Data Quality and consistency were ensured, and data audits were conducted
- As backup for team leader, I worked independently on all aspects of diverse research, analysis, design, support, and development of business solutions
- Sales and order processing domain knowledge
- POC for India Order Processing Team Volunteering
- Removal of barriers to accuracy, efficiency, and quality within team
- Internal systems, departments, procedures, and policies expertise
- Resolved high complexity and sensitive customers and stakeholders escalations in absence of team leader
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Processed and submitted 110 orders daily for Dell branded and expedited delivery to maintain customer satisfaction
Social Media Manager
The Fashion Station
New Delhi
02.2016 - 05.2017
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Increased customer engagement through social media.
- Created videos and managed YouTube channel to strengthen company reputation.
- Drove brand awareness on Instagram by creating giveaway contests
- Managed 60 IG queries per day which increased quarterly sales by 18%
Accountant
Sarvi Group of Restaurants
Hyderabad
07.2011 - 08.2012
- Gathered financial information, prepared documents, and closed books.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Improved efficiency of data collection, analysis and modeling to enhance practices and increase customer retention.
- Governance of daily, weekly and quarterly reports.
- Developed relationship with corporate houses to get large orders.
- Monitored feedback from customers and route them to respective department to assure best customer service.
- Managed customer calls and queries on quality assurance for product supply.
- Monitored 2 team members while handling day-to-day accounting processes and financial accuracy
Education
Certification in IT Project Management - IT Project Management
Indian School of Business
Hyderabad,India 04.2022 - Current
Master of Commerce - Accounting And Finance
Osmania University
Hyderabad 03.2014 - 06.2016
Diploma in Information Technology - Information Technology
NIIT
Hyderabad 02.2007 - 03.2008
Bachelor of Commerce - Management Accounting And Corporate Accounting
Osmania University
Hyderabad 03.2002 - 03.2005
Skills
Communication
Timeline
Certification in IT Project Management - IT Project Management
Indian School of Business
04.2022 - Current
Analyst II, Annotation Grading
Apple India Pvt. Ltd
12.2019 - Current
Specialist, Order Management
Dell International Pvt. Ltd
05.2017 - 12.2019
Social Media Manager
The Fashion Station
02.2016 - 05.2017
Master of Commerce - Accounting And Finance
Osmania University
03.2014 - 06.2016
Accountant
Sarvi Group of Restaurants
07.2011 - 08.2012
Diploma in Information Technology - Information Technology
NIIT
02.2007 - 03.2008
Bachelor of Commerce - Management Accounting And Corporate Accounting
Osmania University
03.2002 - 03.2005