KULVINDER SINGH

.Responding to customer support cases raised via ticket/chat/phone, and working within an ITIL framework whilst adhering to client SLAs.
• Windows Server - Creating/Managing new users, joining servers to a domain, troubleshooting
Windows OS issues, troubleshooting network-related issues using Powershell/Command Line tools.
• Active Directory/DNS - Creating/Managing users and groups, troubleshooting domain joined servers
with failed logins, troubleshooting replication issues between Domain Controllers, creating DNS records
internally, and assisting customers with their chosen vendors with DNS-related queries.
• IIS - Assisting customers with setting up and configuring new websites/application pools within IIS,
creating/editing site bindings including adding SSL certificates, troubleshooting basic IIS issues.
• MSSSQL Server - Assisting customers with security/permissions within SQL, setting up new users,
setting up / troubleshooting SQL backups.
• VMWare - Using vSphere to add additional resources such as vRAM, vCPU, and vDisk to a Virtual
Machine, migrating Virtual Machines and/or vDisks within a cluster of hypervisors, upgrading VMWare
tools on the guest machine.
• Server Hardware - Diagnosing issues with HP/Dell Server Hardware, troubleshooting hardware, using
iLO/iDRAC consoles.
• Server Monitoring - Using internal tools such as System Center Operations Manager, UIM, and remote
ping/port monitoring and responding to alerts covering server down, application/service failures, URL/
Ping/Port alerts.
• Commvault Backups - Configuring the iData agent on Windows Servers, assigning backup schedules
and retention policies via Commvault GUI, checking client readiness of the agent, and creating static
routes via the Command Line to ensure communication to the Commvault servers.

Worked on Airwatch console for Paypal American customers.