Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Playing any kindly of sport
Timeline
Generic
Kumar Abhishek

Kumar Abhishek

Senior Key Accounts Manager
Gurugram,Haryana

Summary

Dynamic Key Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.

Overview

6
6
years of professional experience

Work History

Senior Key Account Manager

Zomato Limited
05.2018 - Current
  • Handled a portfolio 4 crore of restaurants for promotions, business growth and to increase sales productivity and volume for cluster overall.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Implemented process improvements within key accounts division, enhancing efficiency levels across team.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Monitored industry trends to stay ahead of competitors, offering relevant solutions to customers'' needs.
  • Achieved or exceeded company-defined sales quotas.
  • Kept detailed records of daily activities through online customer database.
  • Managed diverse portfolio of key accounts, ensuring consistent revenue streams and business expansion opportunities.
  • Increased client retention by developing and implementing customized account management strategies.
  • Played key role in company growth by identifying and pursuing opportunities for expansion into new markets and industries.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Built diverse and consistent sales portfolio.
  • Provided exceptional customer service, resolving issues promptly and maintaining client satisfaction levels.

Sales Associate

Policybazaar Insurance Web Aggregator Private
11.2017 - 05.2018
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates by 25%.
  • Achieved monthly sales targets starting from 1.5 lakhs to 12 lakhs per month consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Participated in team meetings and training sessions regularly for continuous professional development within retail industry.

Education

PDGM - Business Management

Narsee Monjee Institute of Management Studies
Mumbai, India

Skills

  • Interpersonal Skills
  • Relationship Management
  • Sales Techniques
  • Team Collaboration
  • Contract Negotiation
  • Sales Quota Achievement
  • Opening and closing procedures
  • Team player
  • Multitasking
  • Data-driven decision-making
  • Stakeholder Relationship Management
  • Business Development
  • ROI Improvements
  • Account Development
  • Growth Portfolios
  • Business Leadership
  • Business Strategies
  • Sales Team Training

Accomplishments

  • Promoted as a quality analyst from Chat associate and later on moved to CDP1 stakeholder management team for resolving customers escalations and other social escalations.
  • Promoted as a Account manager from Stakeholder CDP1 team for handling client facing role to improve the sales wing for organization.
  • Awarded as performer of the month for 6 times in the year 2023 and received Gold expert award for maximum number of Gold conversions in the cluster with all big portfolios


Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsPersonal development programsTeam Building / Company Retreats

Playing any kindly of sport

I love to play cricket and Football and engaging in multi-sports activities which keeps me motivated and helps to manage work-life balance.

Timeline

Senior Key Account Manager

Zomato Limited
05.2018 - Current

Sales Associate

Policybazaar Insurance Web Aggregator Private
11.2017 - 05.2018

PDGM - Business Management

Narsee Monjee Institute of Management Studies

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Kumar AbhishekSenior Key Accounts Manager