Kumar Abhishek
Lead Business Consult and Analyst
Bangalore
Summary
With over 9 years of experience in the IT software industry. I have held roles ranging from Team Lead Business Analyst to Solution delivery Manager CRM. Currently serving as a Lead Business for Internet and Mobile Banking products for Banking Clients. I bring expertise in delivering innovative financial solutions, digital banking transformation, CRM implementation,Internet & Mobile Banking, and process efficiency. I have a strong track record in leading cross-functional teams to deliver market-leading products, optimizing user experiences, enhancing security, and ensuring compliance.
My experience includes managing end-to-end project lifecycles for CRM applications (CRM Next), LOS systems (Lend Perfect, Glow), Digital Onboarding platforms, API integrations, and mobility solutions. I have hands-on experience in Retail Banking (CASA, FD/RD, SSY), compliance (KYC, AML), and digital transformation projects. Skilled in release management, solution deployment, and integration, I excel at stakeholder management, functional specification development, and process documentation.
A proven leader in driving successful project execution, I manage teams of 10+ members, ensuring timely delivery while maintaining high-quality standards. My expertise spans API documentation, project management, and compliance functions, with a deep understanding of regulatory requirements and cross-functional collaboration.
Overview
9
9
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Lead Business Consultant
Q2
10.2024 - Current
- Oversee and manage Internet and Mobile Banking products for USA-based customers, ensuring seamless functionality and user experience.
- Collaborate with cross-functional teams to identify, implement, and maintain enhancements for banking products.
- Ensure the highest quality standards through Quality Engineering practices, including test planning, execution, and defect management.
- Actively monitor product performance, troubleshoot issues, and provide solutions to improve operational efficiency and customer satisfaction.
- Work closely with stakeholders to understand user needs, translate requirements, and ensure timely product delivery.
Lead consultant
Xebia architect pvt ltd
04.2024 - Current
- Led and managed a key project for Middle East-based clients, overseeing all phases from initiation to successful execution while working onsite for hands-on support and project delivery.
- Spearheaded the digitization project, ensuring efficient integration of digital solutions to improve business processes and customer experience.
- Directed the service revamp initiative, identifying opportunities for improvement and implementing enhancements to optimize service offerings.
- Managed end-to-end project execution using Appian software, ensuring effective deployment and functionality in line with business goals.
- Administered and supported Salesforce CRM, leveraging its capabilities to enhance customer relationship management and drive business success.
- Collaborated with cross-functional teams and stakeholders to align project goals with business objectives, ensuring timely delivery and quality standards.
Team lead Business Analyst cum project manager/ product Manager
Ujjivan Small Finance Bank Ltd
08.2018 - 03.2024
- Digitization of entire airport operations of Middle East, Security mobile solutions, Project management for client, requirement enhancement and implementation, designing the flows etc
- Digital Lending platform enables the Bank User’s and End User’s to apply for loan (STAFF Loan (Personal and home loan), Micro loans (Individual and Group loan) Vehicle loans)
- This system has both EKYC and Non EKYC mode for applying the loan online
- The loan account opened through this method shall comply with the regulatory guidelines issued by RBI for Aadhaar OTP e-KYC accounts
- AOS Enables the Bank Branch User’s and End User’s to open an online Bank account (Saving, Current, FD, RD)
- This system has both EKYC and Non EKYC mode for opening the account
- The account opened through this method shall comply with the regulatory guidelines issued by RBI for Aadhaar OTP e-KYC accounts
- Lead & Prospect Management enables the Bank employee to create and manage the entire customer lead journey till account opening using CRM solution for all the asset & Liability products ex- CASA, FD/RD, Loans
- Entire customer servicing module revamp- it enables users or service quality to track customer request and lodge them for resolution
- It facilitates user to get their profile, demographic and all details updated
- Aadhaar masking process includes the masking and reduction of 1st eight digits of the Aadhaar number for customer privacy
- CKYC is process of knowing a customer centrally
- It is centralized storehouse of KYC records of customers getting various financial services across institutions like banks
- Customer 360 detail defines the aggregation of all the customer details and holding of banking product in a single trusted view
- Banks will identify the customer banking needs by analyzing the customer 360 data
- Portfolio Management describes the customer relationship with the bank and their relationship managers
- Portfolio management includes the RM mapping with each customer based on the Branch
- It also includes the comprehensive management of portfolios across business units
Deputy Manager
ICICI Bank Ltd
02.2016 - 08.2018
Education
Post Graduate Diploma - Banking and Finance
Manipal University
B.COM - Accounts Hons.
Saint Xavier’s college
Technical leadership program - professionals
NIbm
Skills
Business analysis
Data analytics
Digitization
Quality engineering
project Management
Organizational development
Digital transformation
Business process reengineering
Innovation management
Planning and execution
Corporate communications
Certification
Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis.
Personal Information
- IT
- Banking
- Financial Services
- Date of Birth: 03/28/93
Timeline
Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis.
01-2025
AWS Certified Solutions Architect – Amazon Web Services.
11-2024
Lead Business Consultant
Q2
10.2024 - Current
Lead consultant
Xebia architect pvt ltd
04.2024 - Current
Professional Scrum Product Owner
02-2024
Small Finance bank certication
02-2024
Developing tech leader Leadership skill for technical professional in Bank and FI
01-2023
Team lead Business Analyst cum project manager/ product Manager
Ujjivan Small Finance Bank Ltd
08.2018 - 03.2024
Deputy Manager
ICICI Bank Ltd
02.2016 - 08.2018
B.COM - Accounts Hons.
Saint Xavier’s college
Technical leadership program - professionals
NIbm
Post Graduate Diploma - Banking and Finance
Manipal University
Similar Profiles
Melissa AdamsMelissa Adams
Senior Client Experience Manager (Remote Employee) at Q2Senior Client Experience Manager (Remote Employee) at Q2
Elias AugoustatosElias Augoustatos
Application Support Analyst at Q2Application Support Analyst at Q2
JAMES (JIM) NICHOLSONJAMES (JIM) NICHOLSON
Senior Manager - Software Engineering at Q2Senior Manager - Software Engineering at Q2
SHANMUGAM RSHANMUGAM R
Technical Lead -IT at Intimetec Vision soft Pvt LtdTechnical Lead -IT at Intimetec Vision soft Pvt Ltd
Pooja MukundanPooja Mukundan
Associate - RMC Governance Officer at J P Morgan Chase & CoAssociate - RMC Governance Officer at J P Morgan Chase & Co