Highly detail-oriented and professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Branch Manager (Shipping & Exim)
Cj Darcl Logistics Limited.
04.2018 - Current
Meet the commercial budget on both Export/Import trade wise/service wise as set by the management.
Engagement with clients for Slot Sailing India and Bangladesh (Import & Export)
Engage shipping companies and forwarding agents for bookings
Vessel Management (Scheduled Operations/Sailing)
Harbor Operations/CFS/Container Tracking
Shipping document preparation
Primary Responsibilities:
Elevated customer satisfaction ratings by enhancing service quality and swiftly resolving client issues.
Continuously analyzed branch performance in relation to key performance indicators, initiating corrective actions when needed to secure achievement or surpassing of objectives.
Node Leader (Marketing)
Cognizant (Google.Com)
09.2017 - 02.2018
To create customer journey maps across product portfolios and design business/product solutions.
Ad creation: Creating compelling and effective ads to display in response to specific search terms
Managing operations as Team Lead.
Account setup: Helping clients create and set up their Ad Words account, including setting up campaigns, ad groups, and keywords.
Key Accountabilities:
Assistant Manager (Marketing)
Indiamart Intermesh Ltd.
03.2016 - 08.2017
Creating multiple channel sales partners for sales of paid subscription packages.
Achieving the monthly budget for the territory.
Conducting daily meetings to ensure appropriate qualitative and quantitative inputs
Follow-up with clients for payment
Key Accountabilities:
Education
P.G.D.M - Marketing & Operations
I.M.S Ghaziabad
01.2016
B.B.A - Retail Management
Magadh University
01.2013
Post-Graduation Diploma - Computer Application
Vedanta Foundation
01.2013
12th Board (B.S.E.B) - undefined
01.2010
10th Board (B.S.E.B) - undefined
01.2008
Skills
Imaginative concept development
Certification
Received Certificate of completion for successfully completing 2 days' workshop on “Sales and Negotiation Skills”. By SURGE at IMS Ghaziabad.
Interests
Driving, Travelling
Accomplishments
Received Letter of Appreciation on the efforts put as Salesman during Live project in FUTURE GROUP'S (BIG BAZAR)”.
Received Letter of Appreciation during sip at Gujarat Cooperative Milk Marketing Federation Ltd.
Disclaimer
I hereby declare that the above facts given by me are true to the best of my knowledge and belief. Date: - 2024-11-14 Place: - Chennai