Kumar Ankit
Bengaluru
Summary
Detail-oriented and performance-driven operations professional with over three years of progressive experience in financial services, customer life-cycle management, and escalation handling.
Overview
3
3
years of professional experience
Work History
Corporate Operations Manager
Playo
Bengaluru
08.2024 - 12.2024
- Oversee vendor and partner relationships to ensure seamless operations and SLA compliance.
- Act as a key escalation point for operational issues, collaborating with product and support teams to improve service delivery.
- Monitor customer feedback, and drive initiatives that resolve recurring issues and enhance user satisfaction.
- Implemented process improvements to reduce costs while maintaining quality standards.
Operations Executive
Kredibee
Bengaluru
03.2023 - 07.2024
- Managed end-to-end customer case handling, including risk-based prioritization, and timely escalations.
- Identified fraud indicators and initiated internal escalation protocols, aligned with compliance standards.
- Coordinated with backend and tech teams for accurate task distribution and resolution tracking.
- Developed reports highlighting process gaps, improving operational responsiveness, and documentation.
Business Development Associate
ODA Class
Bengaluru
02.2022 - 03.2023
- Conducted outbound outreach to identify leads, understand customer needs, and convert them into product users.
- Facilitated onboarding and provided first-level support to ensure a smooth transition into the platform.
- Maintained accurate records of interactions and sales pipeline in CRM systems, enabling better follow-ups and reporting.
- Delivered weekly performance updates to leadership, providing insights on user behavior, campaign effectiveness, and operational challenges.
Education
BE - Electronics & Communication Engineering
Oriental College of Technology
Bhopal, India06.2019
Skills
- Case management
- Escalation handling
- Process improvement
- Workflow optimization
- Documentation and reporting
- Effective communication
- Customer service
- Relationship management
- Stakeholder coordination
- Business development understanding
Websites
Timeline
Corporate Operations Manager
Playo
08.2024 - 12.2024
Operations Executive
Kredibee
03.2023 - 07.2024
Business Development Associate
ODA Class
02.2022 - 03.2023
BE - Electronics & Communication Engineering
Oriental College of Technology
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