A competent, dynamic, and results-driven professional with over 5 years of experience in Client Services and the Market Research industry. Proven expertise in leading complex projects, enhancing client satisfaction through strategic project planning, effective communication, and strong time management. Recognized for adaptability, analytical skills, and delivering high-quality outcomes. Well-versed in Survey Management, Questionnaire Analysis, Vendor Management, and Fieldwork Monitoring.
1. Work with core and new clients, managing critical and complex projects within the stipulated time frame.
2. Maintain complete ownership of projects from inception to invoicing, ensuring high-quality delivery and meeting client expectations.
3. Thoroughly test links to ensure programming quality, providing suggestions on surveys/questionnaires to enhance deliverable quality.
4. Monitor the data collection process with a focus on sample management, field progress, and quota control.
5. Communicate regularly with vendors on project status, offering strategic guidance for successful project completion.
6. Troubleshoot issues as needed and mentor juniors in handling similar scenarios.
7. Manage sample-only and full-service projects, specializing in consumer behavior, B2B/B2C studies, and healthcare projects.
1. Managed a variety of tracker and ad-hoc projects.
2. Initiated kickoff calls with clients to discuss project requirements, complexity, and timelines.
3. Adapted to multitasking throughout the project lifecycle, maintaining strong communication with clients and internal teams to ensure quality and timely delivery.
4. Monitored project progress continuously, resolving issues promptly, along with handling vendor management and sample planning.
1. Managed sampling for ad-hoc trackers, IHut, community recruit projects.
2. Worked with SampleGurus clients in North America, Europe, and Asia Pacific for both consumer and B2B projects.
3. Project coordination with other departments (e.g., Bid consulting, Sales, and Accounts team) and maintaining Customer Relationship.
4. Learning, participating in training of new tools, tasks in order to uplift my MR skills and knowledge.
1. Handing B2C ad-hoc projects.
2. Learning new market research tools.
3. Project coordination with other departments (e.g. Sample fulfillment, bid consulting, sales team.
4. Project coordination with external partners, vendors, and publishers.
5. Cost confirmation and Invoicing.
Project Planning and development
Time Management
Analytical Skill
Adaptability and Flexibility
Proficient in Cint
Proficient in Lucid
Proficient in Pure Spectrum
Proficient in Tap
Proficient in Prodege
Listening to music, Following world affairs, Watching TV shows and Traveling