Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Kumar Auts

Kumar Auts

Project Manager/ IT Service Management Consultant
Gurgaon

Summary

Experienced and professional IT Manager with over 2 years of valuable experience in monitoring project performance to ensure company success. and 9 years of experience in Service Management. Familiar and adept in working with change management, and business transformation systems. Reputation for continually achieving on time and under-budget performance goals. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Project Manager

Tata Consultancy Services
11.2023 - Current
  • Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
  • Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
  • Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
  • Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes

IT Service Management Manager

Tata Consultancy Services
10.2022 - 11.2023
  • Lead and manage the service department, including staffing, training and performance management of service personnel.
  • Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.
  • Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
  • Developing and implementing service strategies to enhance customer experience and meet service objectives.
  • Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.

Consultant (Incident, Knowledge, and Change Manager)

Tata Consultancy Services
08.2019 - 02.2024
  • Working as an Incident, Knowledge, and Change Manager to ensure processes are well defined and smooth.
  • Ensure effectiveness of the Change Management calls and process. • Chairing CAB meetings.
  • Responsible for planning/reviewing/approving change requests. • Ensuring timely communications are sent to Internal and External customers for Major/critical outages.
  • Ensures the Change and Incident Management process is being adhered to by all the teams.
  • Preparing different types of reports for the Client, Upper and Middle Management for their consumption.
  • New Responsibility to handle Knowledge Management added.

Product Consultant

Magic EdTech
08.2017 - 08.2019
  • Have been engaged in end-to-end product life cycle right from product inception to various SAAS deployments for MagicBox customers.
  • To ensure a quality product is delivered to the end client.
  • Hassle free onboarding of new clients.
  • Part of both platform and devices SCRUM meeting and prioritize field issues (issues raised by live clients)
  • Continuously monitor Freshdesk and Basecamp and send weekly reports to MLT of the issues reported for the platform by our clients

Subject Matter Expert- Technical Support

Dell Technologies
04.2014 - 07.2017
  • Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible for the process.
  • Handled a team of 15 Members
  • Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements
  • Document troubleshooting steps and service restoration details • Create and submit knowledge articles
  • Provide specialized investigation and diagnosis of all Incidents and Service Request
  • Verify resolution with end-users and resolve assigned Incidents • Escalate Major Incidents to the Incident and/or Problem Manager

Senior Associate

Religare
04.2013 - 04.2014
  • Resolving the technical tickets generated by Level 1 or by clients in the trading terminal via Remote Support.
  • If required by the process did conferencing with clients to resolve the issue of software.

Education

General Management- EPGM - Genral Management- EPGM

XLRI Delhi-NCR
01.2023 - Current

Bachelor of Technology - BTech, Information Technology - undefined

Nalanda Institute Of Technology
01.2008 - 04.2012

Skills

Migration Projects

undefined

Certification

Lean Six Sigma Green Belt Certification, Tata Consultancy Services

Timeline

Project Manager

Tata Consultancy Services
11.2023 - Current

General Management- EPGM - Genral Management- EPGM

XLRI Delhi-NCR
01.2023 - Current

IT Service Management Manager

Tata Consultancy Services
10.2022 - 11.2023

Consultant (Incident, Knowledge, and Change Manager)

Tata Consultancy Services
08.2019 - 02.2024

Product Consultant

Magic EdTech
08.2017 - 08.2019

Subject Matter Expert- Technical Support

Dell Technologies
04.2014 - 07.2017

Senior Associate

Religare
04.2013 - 04.2014

Bachelor of Technology - BTech, Information Technology - undefined

Nalanda Institute Of Technology
01.2008 - 04.2012
Kumar AutsProject Manager/ IT Service Management Consultant