Kumar Ayush

Project: Specsavers UK

• Engineered Splunk event-based alerts to automatically detect and notify when incoming orders fell below a set threshold, enhancing order tracking and enabling proactive issue resolution.
• Conducted in-depth analysis of Solar7 (Specsavers application) source code to diagnose and resolve manufacturing-related problem records, boosting operational efficiency at the work site.
• Crafted and optimized reports and dashboards to monitor order volumes across EU regions, uncovering trends in incoming orders, and refining Splunk alerts for greater accuracy.
• Authored and maintained comprehensive technical documentation, including user guides and step-by-step implementation procedures for various Change Requests, ensuring clarity and consistency in system updates, and facilitating smoother adoption by teams.
• Formulated SQL queries for automated data extraction via Pentaho, enabling real-time tracking of frequently changing data and streamlining record-keeping processes.
• Collaborated cross-functionally with multiple teams to resolve high-priority issues, ensuring swift resolutions and minimizing downtime, resulting in enhanced operational efficiency.
• Managed and resolved multiple client tickets and requests, ensuring timely solutions and enhancing client satisfaction by addressing complex issues efficiently.