Kumar Bharadwaj H
IT SERVICE DELIVERY LEADER | SAP PLM, CLOUD PLATFORM AND R&D IT OPERATIONS
Bengaluru
Summary
Experienced Program Manager with 18+ years supporting SAP PLM, MDG, EHS and cloud modernization programs across FMCG and manufacturing. Responsible for a €1M annual operating and vendor portfolio and a 30+ cross-functional delivery community. I focus on steady delivery, practical governance and measurable improvements in availability and cost efficiency. I work closely with business sponsors and technical teams to translate priorities into reliable outcomes while fostering collaborative vendor relationships.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Assistant Manager (Services SME), R&D IT Platform
Unilever
06.2023 - Current
- Program lead supporting global R&D platforms including SAP PLM, LabVantage LIMS, Biovia ELN and Teamcenter. Managed an annual operating and vendor portfolio of €1M, coordinating delivery across a 30+ member global team and multiple vendors.
- Supported SAP S/4HANA, SAP RISE and LIMS modernization programs, applying structured test governance and risk mitigation to achieve controlled rollouts with minimal post-go-live issues.
- Lead the AI chatbot program integrated with ServiceNow, coordinating stakeholders and vendors to deliver the solution and stabilize operations; the program reduced manual ticket volume ~15% and improved average resolution time ~20%.
- Maintained platform resilience through Azure performance tuning and DR/BCP planning, supporting business continuity objectives and audit readiness.
- Established PMO artifacts and executive dashboards to improve transparency, track risks and support steering committee decisions.
Assistant Consultant (SAP PLM Delivery Lead)
Tata Consultancy Services
10.2019 - 05.2023
- Led lifecycle and stabilization programs for SAP PLM, MDG and EHS for global clients including Unilever and HP. Directed S/4HANA BOM and DMS upgrade initiatives to improve master data accuracy and engineering workflows.
- Partnered with business stakeholders to reduce legacy incident backlog by ~92% through root cause analysis, process redesign and targeted stabilization activities.
- Facilitated regular operations reviews and steering committee updates to align delivery with business priorities and to escalate risks for timely resolution.
Senior Consultant (SAP PLM - Tech Lead)
Capgemini
12.2011 - 10.2019
- Delivered PLM integrations and stabilization programs for manufacturing and mining clients. Integrated CAD systems such as CATIA and SolidWorks into PLM to streamline engineering-to-manufacturing workflows.
- Implemented Lean stabilization measures that improved BOM reliability, document control and overall system stability.
- Authored functional specifications and knowledge base documentation to support consistent operations and faster onboarding.
Early Career Roles
Freelance; Harita Techserv; Wipro; M&S Technologies
01.2007 - 12.2011
- Roles included Design Engineer, Project Associate and CADD Engineer supporting product development and infrastructure projects.
Education
Executive BBA - Engineering and Project Management
Jain University
Bengaluru01-2028
Executive PGDM - Project Management
Alliance University
Bengaluru01-2018
Diploma - Mechanical Engineering
VET BVL Polytechnic
Bengaluru01-2006
Skills
Program and Portfolio Management — Program governance; PMO setup; portfolio prioritization; steering committee facilitation; budget oversight
Enterprise Transformations — SAP S/4HANA and RISE; SAP PLM MDG EHS; LIMS; digital manufacturing integrations
Cloud and Operations — Azure platform reliability; DR and BCP planning; performance tuning; vendor governance
Delivery and Leadership — Cross-functional collaboration; stakeholder management; change management; risk and issue management
Tools and Methods — ITIL; Agile and SAFe practices; Jira; MS Project; ServiceNow
Accomplishments
- Led the AI chatbot program with ServiceNow integration: Led the cross‑functional program to design, deliver and stabilize an AI‑enabled chatbot integrated with ServiceNow, coordinating business stakeholders, vendors and the support team. The solution reduced manual ticket volume ~15% and improved average resolution time ~20%, improving user experience and reducing operational effort.
- Managed platform operations to sustain availability: Managed the global delivery team responsible for Azure platform operations and led initiatives in performance tuning, capacity planning and continuity practices that supported ~99% platform uptime for R&D systems.
- Led technical stabilization to resolve legacy backlog: Led the technical team through focused RCA, design fixes and process changes that contributed to resolving ~92% of the legacy incident backlog across SAP PLM, MDG and EHS, improving system stability and user confidence
Certification
Predictive Analysis IIMB SWAYAM
Timeline
Operations Management IIMB SWAYAM
02-2025
Generative AI and Large Language Models IIMB SWAYAM
02-2025
Predictive Analysis IIMB SWAYAM
06-2024
Assistant Manager (Services SME), R&D IT Platform
Unilever
06.2023 - Current
Assistant Consultant (SAP PLM Delivery Lead)
Tata Consultancy Services
10.2019 - 05.2023
Senior Consultant (SAP PLM - Tech Lead)
Capgemini
12.2011 - 10.2019
Early Career Roles
Freelance; Harita Techserv; Wipro; M&S Technologies
01.2007 - 12.2011
Executive BBA - Engineering and Project Management
Jain University
Executive PGDM - Project Management
Alliance University
Diploma - Mechanical Engineering
VET BVL Polytechnic