Kumar G
CHENNAI,Tamil Nadu
Summary
Seeking a challenging and responsible position as an Competency Lead which can harness my skills to the maximum in all areas like Practice Leadership,Business Development,Project Management and Delivery,Resource Management,Financial Management and to contribute my best possible service to the same.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Manager Cum Service Now Architect
EY – Chennai
01.2016 - 05.2024
- Service Now Implementation Architect, Scrum Master, System Engineer, Technical support, Advanced customization of ServiceNow modules, Solution Architect, Demands estimation, Managing Kanban Team and Technical support delivery, Upgrades Execution experience, Plug in activation support and customization, Configuration of ServiceNow and setup multiple out of box and custom modules, Exposure in GRC, Scopes, HRSD, HSRD, Discovery, SAM, HAM and IPA in service-now
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
IMS Head Cum SNOW Competency
Virtusa
06.2015 - 01.2016
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Project Lead / Technical Solution Architect Role
Tech Mahindra (Formerly Mahindra Satyam)
03.2007 - 05.2015
- Updated customers and senior leaders on progress and roadblocks.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Partnered with project team members to identify and quickly address problems.
Project Manager
ReDIM Software Technology Pvt Ltd, Chennai
05.2006 - 03.2007
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Technical Lead and Project in Charge
Qpro InfoTech Private Limited, Chennai
04.2005 - 04.2006
- Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
Project Lead
Olympus InfoTech Private Limited, Chennai
02.2003 - 04.2005
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Managed change requests effectively by evaluating impacts on scope, timeline, or budget before approving them in a timely manner to avoid delays or escalations in costs.
- Met with manager weekly to provide detailed project report and milestone updates.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
Team Lead and Project in Charge
Singapore Info quest Private Limited, Chennai
01.2001 - 01.2003
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Coached team members in techniques necessary to complete job tasks.
Senior Programmer
Genesis Excellence Private Limited
08.2000 - 12.2000
- Built databases and table structures for web applications.
- Discussed issues with team members to provide resolution and apply best practices.
- Designed new product elements such as image recognition, hand writing recognition, audio, video and device-to-device communication.
- Modified existing software to correct errors, adapt to new hardware and improve performance.
- Collaborated with product management to design, build and test systems.
- Tested hardware and performed troubleshooting techniques to identify problems.
Programmer
Qsoft info media Private Limited
03.1998 - 07.2000
- Collaborated with team to determine application requirement specifications.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Stayed current on emerging programming languages and technologies in order to adapt quickly to changing industry trends.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Streamlined code optimization for increased efficiency and reduced processing time.
- Implemented scripts to enhance user experience.
- Developed web applications for deployment on platforms and sites.
- Created business intelligence tools to capture client metrics.
Education
Bachelor of Science - Applied Sciences With Engineering
Government College of Technology
Coimbatore06.1985
Skills
- Organizational Development
- Critical Thinking
- Decision-Making
- Training and mentoring
- Employee Recruitment and Hiring
- Schedule Management
- Process Implementation
- Performance monitoring
- Budget Development
Certification
- Certified Scrum Master
- ITIL V3 Foundation, V3
- Service-Now - Certifications
- Certified System Administration – Service-Now, 1.0
- Certified Implementations Specialist-IT Service Management, 1.0
- London Delta – Certified system administration, 1.0
- London Delta - Certified Implementations Specialist-IT Service Management
- Micro Certification – Agent intelligence
- Micro certification – Virtual agent
Timeline
Manager Cum Service Now Architect
EY – Chennai
01.2016 - 05.2024
IMS Head Cum SNOW Competency
Virtusa
06.2015 - 01.2016
Project Lead / Technical Solution Architect Role
Tech Mahindra (Formerly Mahindra Satyam)
03.2007 - 05.2015
Project Manager
ReDIM Software Technology Pvt Ltd, Chennai
05.2006 - 03.2007
Technical Lead and Project in Charge
Qpro InfoTech Private Limited, Chennai
04.2005 - 04.2006
Project Lead
Olympus InfoTech Private Limited, Chennai
02.2003 - 04.2005
Team Lead and Project in Charge
Singapore Info quest Private Limited, Chennai
01.2001 - 01.2003
Senior Programmer
Genesis Excellence Private Limited
08.2000 - 12.2000
Programmer
Qsoft info media Private Limited
03.1998 - 07.2000
Bachelor of Science - Applied Sciences With Engineering
Government College of Technology
Education Summary
- SSLC, X, General
- Standard XII / H.S.C., XII, Science
- Bachelor Of Engineering, Applied Sciences, Engineering
Competency Growth
- New Sector specific solution that addresses a specific Business
- Taking up key account and increase service now penetration growth
- Developed Service now Solution to address a specific field of play
- Presales Activities, RFP and Solution to various clients
- Involved in Practice growth and Governance
- Prepared various Strategy and Accelerator for various Service-now key modules
Project Experience Summary
- Implementing ITSM for US based client
- Enhancements of Internal ServiceNow modules
- Self Service Portal for Internal
- HR service catalog
- Modules involved and delivered HAM,SAM, HRSD, CSM, Asset, CMDB, Catalogs, Secops and act as SME across multiple projects in EY
- Integration projects
- Upgrade projects for internal
- Sample Custom applications
- GRC projects
Visa Details
Holding US B1 Visa till 09/04/22
Onsite Travels
- Qatar – Qatar Petroleum
- Singapore
- USA – SanDisk
- Saudi Arabia - Etisalat
Contact Address
44, Mugunthan Flats, 2nd Street, Madhanandapuram, Chennai - 600125
Contact Info
+91 9840876622, kumargopalc@yahoo.com, kumar.kumargopalc@gmail.com, kumargopal101@yahoo.com
Personal Information
- Passport Number: P 1199657
- Passport Date Of Issue: 10/24/16
- Passport Place Of Issue: Trivandrum, Kerala
- Marital Status: Married
Awards
- 5 years of Anniversary award in TechMahindra
- Spot award – Appreciation from Customer in EY
- Achieved 3 EY Badges and posted in Linkdin
- Got POB (Pat on Back) appreciation award
- Spot awards and Excellence Team Rewards in EY
Training
- Conducted Service Now training for a batch of 30 to 40 EY employees working across different modules like Knowledge, ATF and So on.
- Acted as a Training Coordinator to Re-skilling internal resources to built their knowledge in various Skills Modules: Portal / Secops / Discovery / Service Mapping / ITSM / Mobile Apps / CSM / IPA
https://www.linkedin.com/in/kumar-gopal/
Solutions Architect · Leader · Presales Specialist · Functional Specialist · Technical Specialist
Education Summary
- SSLC, X, General
- Standard XII / H.S.C., XII, Science
- Bachelor Of Engineering, Applied Sciences, Engineering
Competency Growth
- New Sector specific solution that addresses a specific Business
- Taking up key account and increase service now penetration growth
- Developed Service now Solution to address a specific field of play
- Presales Activities, RFP and Solution to various clients
- Involved in Practice growth and Governance
- Prepared various Strategy and Accelerator for various Service-now key modules
Project Experience Summary
- Implementing ITSM for US based client
- Enhancements of Internal ServiceNow modules
- Self Service Portal for Internal
- HR service catalog
- Modules involved and delivered HAM,SAM, HRSD, CSM, Asset, CMDB, Catalogs, Secops and act as SME across multiple projects in EY
- Integration projects
- Upgrade projects for internal
- Sample Custom applications
- GRC projects
Visa Details
Holding US B1 Visa till 09/04/22
Onsite Travels
- Qatar – Qatar Petroleum
- Singapore
- USA – SanDisk
- Saudi Arabia - Etisalat
Contact Address
44, Mugunthan Flats, 2nd Street, Madhanandapuram, Chennai - 600125
Contact Info
+91 9840876622, kumargopalc@yahoo.com, kumar.kumargopalc@gmail.com, kumargopal101@yahoo.com
Personal Information
- Passport Number: P 1199657
- Passport Date Of Issue: 10/24/16
- Passport Place Of Issue: Trivandrum, Kerala
- Marital Status: Married
Awards
- 5 years of Anniversary award in TechMahindra
- Spot award – Appreciation from Customer in EY
- Achieved 3 EY Badges and posted in Linkdin
- Got POB (Pat on Back) appreciation award
- Spot awards and Excellence Team Rewards in EY
Training
- Conducted Service Now training for a batch of 30 to 40 EY employees working across different modules like Knowledge, ATF and So on.
- Acted as a Training Coordinator to Re-skilling internal resources to built their knowledge in various Skills Modules: Portal / Secops / Discovery / Service Mapping / ITSM / Mobile Apps / CSM / IPA
https://www.linkedin.com/in/kumar-gopal/
Solutions Architect · Leader · Presales Specialist · Functional Specialist · Technical Specialist
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