Summary
Overview
Work History
Education
Skills
Websites
ACHIEVEMENTS
Accomplishments
Certification
Timeline
Generic
Kumar Gaurav

Kumar Gaurav

Gurgaon

Summary

As a results-driven Sales Specialist with a proven track record of exceeding targets and driving revenue growth, I am passionate about forging strong client relationships and delivering exceptional customer experiences. With more than 4 years of experience in B2C & B2B sales, I thrive on identifying prospects’ unique needs and tailoring innovative solutions to meet their business objectives.
My strengths lie in consultative selling, where I adeptly navigate complex sales cycles and collaborate with cross-functional teams to deliver seamless solutions. I have a deep understanding of market trends and competitive landscapes, allowing me to position products and services effectively for maximum impact.
I pride myself on my excellent communication and negotiation skills, which enable me to build trust and lasting partnerships with key stakeholders. My dedication to continuous learning empowers me to stay ahead of industry developments and refine my sales strategies for optimal results.
As a Sales Specialist, my mission is to drive growth and contribute to the success of both my clients and my organization. I am excited to leverage my expertise to foster lasting connections and seize new opportunities in the dynamic sales landscape.

Let’s connect to explore how I can add value to your business and achieve shared success together.

Overview

5
5
years of professional experience
1
1
Certification

Work History

B2C SALES SPECIALIST

BLUE DART EXPRESS LTD
09.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Identify and acquire new customers, up-selling to existing customer base across respective branch.
  • Analyzed market trends and competition activities in territory allocated.
  • Responsible to drive receivable management.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Met company's given target each and every month.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Monitored industry trends to adapt strategies accordingly.
  • Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
  • Maintained daily Salesforce activities like visit reports, create new opportunities etc.
  • Responsible for overall B2C growth in branch by contributing individually & through the Branch sales team.

Business Development Executive

GATI KWE Pvt Ltd
07.2021 - 09.2022
  • New Business Development: -
  • Generating leads through cold callings, emails, business partner referrals etc.
  • Converting leads into opportunities
  • New contract signing
  • Generating revenue of at least 4 lakhs each month from new business.
  • Managing customer portfolio of 62 customers.
  • Generating monthly revenue of 65-70 lakhs each month.
  • Monitoring the customers on the basis of growth, degrowth, trading, non-trading
  • Criteria - LYSM & CYLM.
  • Daily visits of 5-6 customers for business growth, collections, rate hikes depending on the requirements of the customers.
  • Monitoring and driving key performance metrics i.e; Delivery TAT, Pickup performance.
  • Managing the payable for the allocated clients
  • Engagement in reconciliation/Payments/DSO
  • Monitoring day to day operations
  • Resolving clients daily operational issues within the given SLAs
  • Designing SOP, mapping and freezing requirements and providing best solutions to the business.
  • Monthly review meeting of each customer.

Key Account Manager

Safexpress Pvt Ltd
01.2019 - 05.2021
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Maintained responsibility of sales, contracts, negotiations and reporting for account worth over 1Cr.
  • Provided servicing, management and retention of credit accounts worth over 50 lakhs.
  • Produced and submitted weekly reports outlining progress against KPI objectives.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Created reports and presentations detailing business development activities.
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.

Education

PGDM - Logistics & Marketing Management

JK Business School
Gurugram, Haryana
04.2019

Bachelor of Computer Applications - Computer Science

Magadh University
Patna, Bihar
09.2016

12th - Mathematics

Adarsh Vikas Vidyalaya
Patna, Bihar
04.2013

10th - Science Education

Leed's Asian School
Patna, Bihar
04.2011

Skills

  • New Business Development
  • Upselling and Cross Selling
  • Business growth and retention
  • Business development and planning
  • Key account management
  • Relationship building and management
  • Verbal and written communication
  • Team Collaboration
  • Pipeline Management
  • Sales Forecasting
  • Strategic analysis

Websites

ACHIEVEMENTS

  • Blue Dart :-
  • Employee of the Year - 2023
  • Awarded as BRAVO BLUEDARTER - for doing fresh sale of 1.02 Cr with cascading sale of 14.67 Cr.
  • Commendation from DHL CEO - Pablo Ciano And MD.
  • Rewarded for highest incentive earner across the country.
  • Won in the Honor's club - NOV-23
  • GATI :-
  • Best BDE for continuous 3 months
  • Highest incentive earner in the region
  • Safexpress :-
  • Promoted as Key Account Manager


Accomplishments


  • Selected for IIT-KGP Global Entrepreneurship Submit-2016 from group of 60 students during Graduation.
  • Volunteer in Bihar Industries Association (2016) Venue-Gandhi Maidan, Patna, Bihar Event duration-5 days
  • Class representative for 3 years in Graduation
  • Participation in Workshops of Robotics by Technogyanam (IIT-Delhi),2015
  • Participation in Workshops of Android by Technogyanam (IIT-Delhi),2015

Certification


  • DHL Ecommerce Specialist
  • INSPIRE by National Skills Development Corporation
  • Live project "Safexpress"
  • Capsim Capstone Business Simulation
  • Global DNA Business Simulation

Timeline

B2C SALES SPECIALIST

BLUE DART EXPRESS LTD
09.2022 - Current

Business Development Executive

GATI KWE Pvt Ltd
07.2021 - 09.2022

Key Account Manager

Safexpress Pvt Ltd
01.2019 - 05.2021

PGDM - Logistics & Marketing Management

JK Business School

Bachelor of Computer Applications - Computer Science

Magadh University

12th - Mathematics

Adarsh Vikas Vidyalaya

10th - Science Education

Leed's Asian School

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Kumar Gaurav